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The price is cheap, but the speed varies significantly between peak and off-peak times, possibly due to many people in my area using Acanac in the evening

I’ve been with them for 3 years for mobile service and never had any issue. Reliable, cheap and convenient.

GETTING CUSTOMER SERVICE IS FRUSTRATING.

LONG WAITS, THEN THE PERSON ANSWERING DOES NOT SPEAK CLEARLY, AND RESULTS PROMISED DO NOT MATERIALIZE.

Good

I shopped around for an affordable mobile service for my kid. I didn’t want anything too crazy, just a basic plan with a reasonable amount of data. However, reliable service is crucial so I could reach my kid or locate her whenever necessary. The Big Three (Rogers, Bell, and Telus) were too expensive, so I considered other options: Freedom, Koodo, Fizz, and a few others. Fizz was running a promotion at the beginning of this year, so I decided to try this Quebec-based company as they expand into Western Canada. If it didn’t work out, the worst case would be losing $15 for the purchased SIM card.

Registration and Activation

Registration was straightforward. I followed their online wizard and ensured to put in the correct address. The SIM card arrived in about 3 or 4 days. Entering the SIM card PIN they provided online and inserting the SIM into the phone took just a couple of minutes, and the activation was completed.

Service Reliability

Fizz’s signal strength is comparable to that of Freedom and Koodo. The download speed is around 20 Mbps, and the upload speed is around 5-8 Mbps. These numbers are only for reference as many factors can affect them. If you need much higher speeds, this may not be your best choice. For me, reliability is more important. Over the past 8 months, I have been able to locate my kid and stay in touch anytime within the city and surrounding areas without any issues.

Plan flexibility

Switching to a different mix of data, talk, and text is convenient. You can do this easily online. Adding perks and extras is also possible. For example, there is an option to add 24-hour unlimited data, although I haven’t tried it myself.