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I have had their service for a number of years. This summer I added next tv to my service. Bad mistake. I have had constant problems ever since. I have talked to them at least 20 or 30 time. I have had 6 or 7 technicians here to fix the problem. Everytime they replace something else. Still not working properly. I have been very patient but enough is enough. My internet has cut out 8 times in three hours and wifi has cut out 6 times in between. I call, wait on hold for 20 minutes just to be told to call back in 10 minutes because they don’t have time to talk to me. For the last three weeks they have told me that the rural people are looking at it and will call me. No calls. Did speed tests. It connected to three providers in Vancouver as well as one in Toronto. They do not know what they are doing.

Fido says there will be an activation fee of $70 to change plans and that the cheapest possible is $45 / month, which is what I’m paying and sick of paying. They deny that the plans listed above exist !

Incredibly poor customer service. Perfectly willing to waste your time saying “sorry that….” But in the end do nothing. 2 missed install dates. No help other than to reschedule 10 days later. Keep asking (6 times) to talk to supervisor, never received a call back. FULLY TONE DEAF

They had an issue with connecting me. Delayed by a month because they had no technician to send me (yes, 4 weeks past the agreed date – NO INTERNET). Apparently they don’t have their own technician and hire someone local (Rogers/Telus/Shaw)… Those prioritize their own customers and delay 3d party suppliers like TechSavvy. To my big surprise – the supervisor refused to take responsibility for the delay communicating to me something along the line “it happens”. The best they can offer is to refund me for the days I have not been connected, as if that was even negotiable! I don’t think any reputable company can afford itself to leave its customers with no internet for a month and then not take ownership. What else can happen?

To get you to switch to Telus, they lIE about pricing. When you challenge them on the lies, they tell you you misunderstood” The service is also less reliable than Rogers. if you spend anytime in underground parking and need the service to work in my experience Rogers is the better option.

They lie to get you to use telus service. lie about the price. and then raise the cost even if you have a term