With the continuous evolution of technology and businesses adjusting to dynamic environments, a growing number are abandoning conventional landline systems in favor of voice-over-internet-protocol (VoIP) services. These web-based solutions not only contribute to cost savings but also enhance remote collaboration and efficiency by seamlessly integrating with various software platforms.
The VoIP landscape boasts numerous providers, each offering distinct features and pricing structures. Navigating through these options to align your business with the most suitable service can pose a challenge. Forbes Advisor has undertaken the task of evaluating the leading choices in the market, presenting a ranking of the top VoIP phone services. Discover the optimal solution for your requirements and budget today.
| Provider | Plan | Monthly Price | Annual Price | Website |
|---|---|---|---|---|
| Ooma | Ooma Office | $19.95/month | $239.40/year | Visit Website |
| Vonage | Business Cloud | $19.99/month | $239.88/year | Visit Website |
| RingCentral | Essentials | $19.99/month | $239.88/year | Visit Website |
| 8×8 | X Series | $12.00/month | $144.00/year | Visit Website |
| Telus | Business Connect | $30.00/month | $360.00/year | Visit Website |
- RingCentral MVP: Best for Streamlined Business Communication
- Intermedia Unite: Best for Streamlined Business Communication
- 8×8: Best for Robust Unified Communications Solutions
- Vonage: Best for Reliable Business Communications
- Dialpad: Best for AI-powered Business Communications
- Microsoft Teams Phone: Best for Streamlined Business Communication
- Nextiva: Best for AI-powered Business-to-Customer Communications
- Ooma: Best for Efficient Business Communication
- Mitel MiCloud Connect: Best for Seamless Communication and Collaboration
RingCentral MVP
Why We Picked It
Pros & Cons
- Unified Communication
- Scalability
- Video Conferencing
- Cost
- Learning Curve
- Dependency on Internet
Plans / Features
- Unified Communications
- Scalability
- Video Conferencing
Intermedia Unite
Why We Picked It
Pros & Cons
- User-Friendly Interface
- Integration Capabilities
- Reliable Customer Support
- Pricing Complexity
- Limited Advanced Features
- Internet Dependency
Plans / Features
- Unified Communication
- Cloud-Based
- Integration with Productivity Tools
8×8
Why We Picked It
Pros & Cons
- Feature-rich
- Scalability
- Reliability
- Cost
- Learning Curve
- Customization Complexity
Plans / Features
- Unified Communications
- Collaboration
- Scalability
Vonage
Why We Picked It
Pros & Cons
- Versatility
- Global Reach
- Feature-Rich
- Cost Structure
- Internet Dependency
- Learning Curve
Plans / Features
- Unified Communications
- Scalability
- HD Voice Quality
Dialpad
Why We Picked It
Pros & Cons
- User-Friendly Interface
- Integration Capabilities
- Versatility
- Pricing Structure
- Advanced Customization
- Dependency on Internet Connection
Plans / Features
- Unified Communication
- Video Conferencing
- Team Messaging
Microsoft Teams Phone
Why We Picked It
Pros & Cons
- Integrations
- Scalability
- Feature-rich
- Learning Curve
- Cost
Plans / Features
- Unified Collaboration
- Direct Routing
- PSTN Connectivity
Nextiva
Why We Picked It
Pros & Cons
- Robust Feature Set
- Scalability
- Customer Support
- Pricing Complexity
- Learning Curve
- International Presence
Plans / Features
- Unified Communication
- Cloud-Based Phone Systems
- Collaboration Tools
Ooma
Why We Picked It
Pros & Cons
- Cost-Effective
- Robust Features
- Reliability
- Scalability
- Transparent Pricing
- Limited International Calling Plans
- Hardware Purchase
- Internet Dependency
Plans / Features
- Cost-Efficient
- Virtual Receptionist
- Call Routing
Mitel MiCloud Connect
Why We Picked It
Pros & Cons
- Unified Communications
- Scalability
- User-Friendly Interface
- Cost
- Integration Complexity
- Limited Advanced Features
Plans / Features
- Unified Communications
- Collaboration Tools
- Scalability
The Best VoIP Providers for Canada Compared
Explore Canada’s top VoIP providers, each offering unique features and benefits. Below is a detailed comparison of the leading choices in Canada, based on extensive testing and research:
| VoIP Canada Providers | RingCentral | Ooma | MightyCall | OpenPhone | 8×8 | DialPad | CallHippo | GoToConnect |
|---|---|---|---|---|---|---|---|---|
| Best For | Integrations | Cost Efficiency | Unlimited Calls to U.S. & Canada | Integrated CRM | Call Centers | Small Businesses | AI Features | Remote Teams |
| Starting Price | $30/user/month | $19.95/user/month | $15/user/month | $15/user/month | Available on request | $15/user/month | $25/user/month | Available on request |
| Free Trial | 14-day free trial | 30-day money-back guarantee | 7-day free trial | 7-day free trial | 30-day free trial | 14-day free trial | 10-day free trial | None |
| Additional Numbers Cost (Per Month) | $30 (one-time fee) | $13.52/number/month | $5-10/number | $6.79/number | Available on request | $5/number | Varies by type and country | Varies by type and country |
| Domestic Calls | Depends on plan | 500 minutes toll-free | Unlimited (U.S. and Canada) | Unlimited (U.S. and Canada) | Unlimited | Unlimited | 1,000 minutes toll-free | 1,000 minutes toll-free |
| International Call VoIP Rates | Varies by country | Varies by country | Varies by country | Varies by country | Unlimited to 14-42 countries, depending on plan | Varies by country | Varies by country | 52 countries included free |
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What Is a VoIP Phone System?
Traditional landline phones have long been the standard for voice communication. However, with the advancement of technology, businesses now have an alternative solution: Voice over Internet Protocol (VoIP). VoIP systems have revolutionized the way businesses communicate, bringing voice calling into the digital age. Unlike traditional analog systems, VoIP converts voice calls into data packets and transmits them over the internet or other IP-based networks. This shift not only allows for greater efficiency but also provides businesses with cost-effective, scalable, and versatile communication solutions.
Most modern VoIP systems come with a bridge that connects to traditional phone systems, allowing for seamless communication even when the other party isn’t using VoIP technology. Moreover, VoIP phone systems emulate the functions of traditional PBX (Private Branch Exchange) business phone systems, including features like conference calling, call routing, voicemail, and call monitoring. As a result, businesses can enjoy all the features of traditional phone systems while benefiting from the advantages of digital communication.
How Much Does a Small Business VoIP System Cost?
The cost of a small business VoIP system can vary depending on the provider and the services offered. Most modern VoIP providers bill on a subscription basis, where the price is based on the number of users (phone extensions) and the features you require. Payment plans are typically monthly or annual, with annual plans often offering discounts. Some providers may require you to commit to a specific term, which may affect the price.
In terms of cost, most business VoIP systems range from $15 per user per month for basic plans to $65 per user per month for more advanced, enterprise-grade systems. Small businesses can generally expect to pay around $20 per user per month. While the pricing can be highly variable, it’s important to consider not only the cost but also the features, customer service, and scalability options offered by the provider. As you evaluate different options, it’s essential to find the best business VoIP provider that aligns with your needs and budget.
What’s the Advantage of a VoIP Phone System?
VoIP phone systems have largely replaced traditional PBX systems due to their affordability, versatility, and range of features. VoIP technology offers many benefits beyond simple voice communication. For example, in addition to voice calls, modern VoIP systems typically support features like video conferencing, team collaboration, mobile communications, and call recording. These systems are often categorized as unified communications-as-a-service (UCaaS), which we’ll explore further below.
One of the main advantages of VoIP systems is their ability to reduce costs. Traditional phone systems involve significant upfront hardware costs and require ongoing maintenance. VoIP systems, by contrast, are often cloud-based, reducing the need for on-site equipment and IT staff. In fact, many businesses find that switching to VoIP allows them to cut costs while gaining access to a broader array of communication tools.
How to Choose a Business VoIP System
When selecting a business VoIP system, there are several important factors to consider. First, you need to assess how your company will use its phones. If you’re replacing an existing PBX system, it’s essential to evaluate the compatibility of your current infrastructure with a VoIP solution. Some older systems may require significant upgrades or replacements, which could increase costs.
For businesses that operate in specific environments—such as outdoor construction sites or factories—special considerations must be taken. For example, rugged phones designed for harsh conditions may still be necessary, and VoIP should only be implemented for office workers or remote employees.
Another important factor is determining the features you truly need both now and in the future. Many VoIP systems offer a broad range of features, and it can be tempting to opt for a system with extensive capabilities. However, it’s important to ensure that the system is manageable and that employees are comfortable using it. Overcomplicating the system may lead to frustration and inefficiency.
Involving key stakeholders in the decision-making process is crucial. Consult with IT staff, department heads, and employees who will be using the system regularly. Their input can help ensure that the chosen system meets everyone’s needs while also providing the flexibility and functionality required by the business.
What Are Softphones?
Softphones represent one of the most important innovations in modern VoIP systems. A softphone is an application that enables users to make voice calls and access VoIP features using their computer, tablet, or smartphone. Unlike traditional VoIP phones, which rely on physical hardware, softphones offer a digital interface that replicates the functions of a desktop phone but often with even more advanced features.
At their core, softphones allow users to make calls using the speakers and microphone of their device, and they typically integrate additional features such as video conferencing, text chat, and voicemail. Softphones offer many advantages over traditional hardware, such as the ability to easily switch between communication channels, seamlessly integrate with other business applications (like CRM systems), and enhance mobility by enabling calls from any device.
For businesses with employees who are frequently on the go, softphones are especially useful. Many VoIP systems offer mobile apps for Android and iOS devices, allowing employees to take calls while out of the office without sacrificing the productivity-enhancing features of the VoIP system. This makes softphones an essential tool for businesses that require flexibility and mobility from their phone system.
Can My Network Handle VoIP?
Before implementing a VoIP system, it’s important to ensure that your network can handle the additional traffic. VoIP calls are more sensitive to network issues compared to standard web browsing or email traffic. If your network doesn’t have sufficient bandwidth, you may experience dropped calls, poor voice quality, or lag during conversations.
In small business environments, networks are often not optimized for VoIP. Many businesses use wireless routers rather than dedicated Ethernet cables, which can create challenges in managing call quality. If employees are working remotely, businesses have even less control over network conditions, which can impact call reliability.
Fortunately, internet bandwidth has greatly improved in recent years, and many small businesses can now support VoIP systems with reliable service. When selecting an internet service provider (ISP) for your business, it’s essential to consider the bandwidth options available, particularly for remote workers. You should also consider upgrading your infrastructure if needed to ensure that your VoIP system runs smoothly.
What Is UCaaS?
Unified communications-as-a-service (UCaaS) is the next step in the evolution of VoIP. While VoIP itself offers many features for businesses, UCaaS extends these capabilities by integrating voice communication with other forms of business communication, including video conferencing, instant messaging, file sharing, and collaborative tools.
Many UCaaS solutions also allow for deep integration with other business software. For instance, a UCaaS system might integrate with your CRM, pulling up a customer’s record when they call or sending automatic follow-up reminders after the call. This level of integration adds significant value to businesses by streamlining operations and improving customer service.
The flexibility of UCaaS solutions makes them highly beneficial for businesses of all sizes. As businesses grow and adapt to new communication needs, UCaaS solutions provide the scalability to support new features and integrations as required.
What’s Next for Business VoIP?
As businesses continue to adopt VoIP and UCaaS solutions, the technology will only continue to evolve. One major trend is the increased integration of 5G networks. With 5G, businesses will be able to access higher bandwidth, reduced latency, and more reliable mobile communication. As a result, VoIP systems will be able to deliver better quality calls and collaboration tools, even for remote workers or those on the move.
Another key trend is the use of artificial intelligence (AI) to enhance business communications. AI is already being used in some VoIP systems to route customer calls, detect security threats, and analyze call data. As AI continues to improve, it will offer even more capabilities, such as predictive analytics and automated customer service functions, which will further enhance the value of VoIP systems for businesses.
As the VoIP industry evolves, businesses must stay informed about new trends and technologies. By choosing the best business VoIP provider and system that aligns with their needs, companies can improve communication, streamline operations, and drive better business outcomes.
Conclusion
In summary, VoIP phone systems have revolutionized business communication by offering affordable, versatile, and feature-rich alternatives to traditional phone systems. With the ability to integrate with other business tools and scale as the business grows, VoIP systems are an essential part of modern business communication. Whether you’re a small business or a large enterprise, understanding the different types of VoIP systems and choosing the right provider is crucial to ensuring that your communication needs are met effectively and efficiently.
By leveraging business VoIP systems, businesses can cut costs, enhance productivity, and provide a seamless communication experience for employees and customers alike. As technology continues to evolve, so too will VoIP systems, providing even more innovative features and integrations to improve the way businesses communicate.
The Benefits of VoIP Phone Services for Businesses in Canada
Voice over Internet Protocol (VoIP) phone services have revolutionized communication for businesses in Canada. By transmitting voice calls over the internet, VoIP offers a range of benefits that enhance business operations, reduce costs, and improve flexibility. This article explores the key benefits of VoIP phone services for businesses in Canada, highlighting coverage areas, service reliability, and customer support.
Cost Savings
One of the most significant benefits of VoIP phone services is cost savings. Traditional phone systems often come with high setup and maintenance costs. VoIP, on the other hand, uses the existing internet infrastructure, reducing the need for expensive hardware. Additionally, VoIP services typically offer lower call rates, especially for long-distance and international calls, leading to substantial savings for businesses.
Flexibility and Scalability
VoIP services provide unmatched flexibility and scalability. Businesses can easily add or remove lines as needed, making it simple to scale operations up or down. This flexibility is particularly beneficial for growing businesses or those with fluctuating call volumes. VoIP also supports remote work, allowing employees to make and receive calls from anywhere with an internet connection.
Advanced Features
VoIP phone services come with a range of advanced features that enhance business communication. Features such as call forwarding, voicemail-to-email, video conferencing, and auto-attendants improve efficiency and productivity. These features are often included at no extra cost, providing businesses with tools that were previously only available to large enterprises.
Service Reliability
Modern VoIP services are highly reliable, with robust infrastructure and redundancy measures in place to ensure continuous operation. Many providers offer Service Level Agreements (SLAs) that guarantee uptime and performance. Additionally, VoIP services can seamlessly switch to backup internet connections in case of primary connection failures, ensuring uninterrupted communication.
Coverage Areas
VoIP services offer extensive coverage across Canada. Providers leverage the widespread availability of high-speed internet to deliver reliable service in both urban and rural areas. This broad coverage ensures that businesses in all regions can benefit from VoIP technology.
Customer Support
Exceptional customer support is a hallmark of top VoIP providers. Businesses can access support through various channels, including phone, email, and online chat. Many providers also offer comprehensive online resources such as FAQs, tutorials, and user guides to help businesses maximize the benefits of their VoIP systems.
Key Features of the Best VoIP Phone Providers in Canada
Choosing the right VoIP phone provider is crucial for businesses in Canada looking to leverage the benefits of internet-based communication. The best providers offer a combination of essential features that enhance productivity, ensure reliability, and provide excellent customer support. This article outlines the key features to look for in the best VoIP phone providers in Canada.
Comprehensive Coverage
The best VoIP providers offer comprehensive coverage across Canada, ensuring reliable service in both urban and rural areas. This extensive coverage allows businesses to maintain seamless communication regardless of their location, making it an essential feature for providers serving diverse geographical areas.
Service Reliability
Reliability is a critical factor when selecting a VoIP provider. Top providers invest in robust infrastructure and redundancy measures to ensure high availability and performance. Look for providers that offer Service Level Agreements (SLAs) guaranteeing uptime, as well as those that have measures in place to switch to backup connections in case of internet failures.
Advanced Features
The best VoIP providers offer a range of advanced features that enhance business communication. Key features to look for include:
- Call Forwarding: Redirect calls to another number, ensuring important calls are never missed.
- Voicemail-to-Email: Receive voicemail messages directly in your email inbox for easy access and management.
- Auto-Attendants: Automated systems that greet callers and direct them to the appropriate department or individual.
- Video Conferencing: Facilitate virtual meetings with high-quality video and audio.
- Mobile Integration: Use mobile apps to make and receive calls from smartphones, enhancing remote work capabilities.
Scalability
Scalability is a vital feature for growing businesses. The best VoIP providers offer flexible plans that allow businesses to easily add or remove lines as needed. This flexibility ensures that the VoIP system can grow with the business, accommodating increased call volumes and new users without significant additional costs.
Customer Support
Exceptional customer support is a distinguishing feature of top VoIP providers. Look for providers that offer multiple support channels, including phone, email, and online chat. Comprehensive online resources, such as FAQs, tutorials, and user guides, are also valuable for businesses looking to troubleshoot issues independently and maximize their VoIP system’s capabilities.
Security
Security is paramount for any business communication system. The best VoIP providers implement robust security measures to protect against threats such as hacking and eavesdropping. Features like end-to-end encryption, secure access controls, and regular security updates help safeguard sensitive business communications.
Cost-Effectiveness
While not a feature per se, cost-effectiveness is an essential consideration. The best VoIP providers offer transparent pricing with no hidden fees, providing businesses with a clear understanding of their costs. Many providers also offer cost-saving features like unlimited calling packages and free internal calls, making VoIP an economical choice for businesses of all siz
Free VoIP Services for Businesses in Canada
For businesses in Canada looking to reduce communication costs without sacrificing quality, free VoIP services can be an attractive option. While these services may not offer all the advanced features of paid plans, they can provide reliable and cost-effective communication solutions. This article explores some of the best free VoIP services available for businesses in Canada, focusing on coverage areas, service reliability, and customer support.
Benefits of Free VoIP Services
Free VoIP services offer several benefits for businesses, including significant cost savings. By eliminating the need for expensive phone lines and reducing call costs, these services allow businesses to allocate funds to other critical areas. Additionally, free VoIP services often include essential features such as call forwarding, voicemail, and basic conferencing, providing a functional communication solution at no cost.
Coverage Areas
Free VoIP services typically offer extensive coverage, leveraging the internet to provide communication solutions across Canada. While the coverage might vary depending on the provider, most free VoIP services ensure reliable connectivity in major urban centers such as Toronto, Vancouver, Montreal, Calgary, and Ottawa, as well as in suburban areas. However, coverage in rural areas may be more limited, depending on the quality of the local internet infrastructure.
Service Reliability
Reliability can vary among free VoIP services, but many providers offer stable and dependable connections for everyday business communication. It’s important to choose a provider known for consistent performance and minimal downtime. While free services might lack some of the redundancy and advanced infrastructure of paid services, they can still provide reliable communication for small to medium-sized businesses.
Popular Free VoIP Services
Several free VoIP services are popular among businesses in Canada. Here are a few options:
- Skype: Known for its user-friendly interface and reliable service, Skype offers free VoIP calls, video conferencing, and instant messaging. It’s ideal for small businesses looking for a simple and effective communication tool.
- Google Voice: Google Voice provides free VoIP calling within Canada and the U.S., along with features like voicemail transcription and call forwarding. Its integration with other Google services makes it a convenient choice for businesses.
- WhatsApp: While primarily a messaging app, WhatsApp also offers free VoIP calling and video conferencing. It’s widely used and provides a secure platform for business communication.
- Zoom: Best known for video conferencing, Zoom also offers free VoIP calling features. It’s a versatile tool that supports various communication needs for businesses.
Customer Support
Customer support for free VoIP services can be limited compared to paid options. Most providers offer online support resources such as FAQs, user forums, and tutorials. These resources can be valuable for troubleshooting common issues and learning how to use the service effectively. Some providers also offer email support, but response times may vary.
Limitations of Free VoIP Services
While free VoIP services offer numerous benefits, they come with certain limitations. These may include:
- Limited Features: Free services often lack advanced features available in paid plans, such as extensive call analytics, advanced call routing, and comprehensive security measures.
- Service Reliability: Free services may experience more downtime and less robust support compared to paid options.
- Usage Restrictions: Some free services may impose usage limits or display ads to subsidize the cost of the service.
How We Review and Test VoIP Services
Reviewing and testing VoIP services is crucial for identifying the best options available for businesses in Canada. Our comprehensive review process ensures that we evaluate VoIP providers based on key factors such as coverage areas, service reliability, customer support, and overall value. This article outlines the methodology we use to review and test VoIP services, providing insights into how we determine the best providers for businesses.
Coverage Areas
One of the primary factors we evaluate is the coverage area of each VoIP provider. We assess the provider’s ability to deliver reliable service across Canada, including urban centers, suburban areas, and rural regions. Our testing includes:
- Mapping the provider’s network coverage to identify strengths and weaknesses.
- Testing call quality and connectivity in various locations to ensure consistent performance.
- Evaluating the provider’s use of national roaming agreements to extend coverage.
Service Reliability
Service reliability is a critical aspect of our review process. We assess the robustness of each provider’s network infrastructure and their ability to maintain consistent performance. Our evaluation includes:
- Testing call quality and data connections under different network conditions.
- Monitoring downtime and service interruptions over an extended period.
- Reviewing the provider’s use of redundancy and failover measures to ensure continuous operation.
Advanced Features
We evaluate the range and quality of features offered by each VoIP provider. Key features we assess include:
- Call forwarding, voicemail-to-email, and auto-attendants.
- Video conferencing and mobile integration capabilities.
- Advanced call analytics and reporting tools.
- Security features such as encryption and secure access controls.
Scalability
Scalability is an important consideration for growing businesses. We assess how easily a VoIP provider can accommodate changes in business size and call volume. Our evaluation includes:
- Testing the ease of adding or removing lines and users.
- Reviewing the provider’s ability to handle increased call volumes without compromising quality.
- Evaluating the flexibility of the provider’s plans to adapt to changing business needs.
Customer Support
Customer support is a vital component of our review process. We evaluate the availability, responsiveness, and quality of support provided by each VoIP provider. Our assessment includes:
- Testing the provider’s phone, email, and online chat support channels.
- Reviewing the comprehensiveness and usability of online support resources such as FAQs, tutorials, and user guides.
- Assessing the provider’s social media support and responsiveness.
Cost-Effectiveness
While our reviews focus on service quality and features, cost-effectiveness is also a critical factor. We evaluate the pricing structure of each provider to ensure that businesses receive good value for their investment. Our assessment includes:
- Comparing the costs of different plans and features.
- Identifying any hidden fees or charges.
- Reviewing promotional offers and discounts that enhance value.
Testing Methodology
Our testing methodology is thorough and objective, designed to provide an accurate and comprehensive evaluation of each VoIP provider. Key steps in our testing process include:
- Setup and Configuration: We set up and configure the VoIP system as a typical business user would, evaluating the ease of installation and initial setup process.
- Call Quality Testing: We conduct extensive call quality tests in various locations and under different network conditions to assess audio clarity, latency, and jitter.
- Feature Testing: We test all available features, including call management, conferencing, and mobile integration, to evaluate their functionality and ease of use.
- Stress Testing: We perform stress tests to determine how well the system handles high call volumes and network congestion.
- Customer Support Interaction: We engage with the provider’s customer support through various channels to evaluate responsiveness and quality of assistance.
- Long-Term Monitoring: We monitor the service over an extended period to assess reliability, uptime, and performance consistency.
Conclusion
Our comprehensive review and testing process ensures that we provide accurate and reliable evaluations of VoIP services for businesses in Canada. By focusing on key factors such as coverage areas, service reliability, advanced features, scalability, customer support, and cost-effectiveness, we help businesses make informed decisions when selecting a VoIP provider. Through rigorous testing and objective analysis, we identify the best VoIP services that meet the diverse needs of Canadian businesses.
Frequently Asked Questions
What is Business VoIP and how does it differ from traditional phone systems?
What are the benefits of switching to Business VoIP for my Canadian business?
Benefits include cost savings, increased flexibility, improved call quality, advanced features, and scalability to accommodate business growth.
How much does Business VoIP typically cost in Canada?
Are there any hidden fees or contracts associated with Business VoIP?
Some providers may charge for additional features, hardware, or long-term contracts. It’s essential to read the fine print before signing up.
What features are typically included in a Business VoIP plan?
Common features include call forwarding, voicemail-to-email, call waiting, conference calling, and auto-attendant.
Can I keep my existing phone numbers when switching to Business VoIP?
Yes, most VoIP providers offer number porting services to transfer your existing phone numbers to the new system.
What internet speed is required for reliable Business VoIP service?
The recommended internet speed depends on the number of users and the features used. Generally, a minimum of 1 Mbps per user is suggested.
Do I need any special equipment for Business VoIP?
You’ll need internet access, a router, and VoIP-compatible phones or adapters. Some providers offer hardware rental or purchase options.
