Virgin Plus Cell Phone Reviews
Editor Reviews: Network, Plans & Customer Feedback
Virgin Plus (formerly Virgin Mobile Canada) is a popular mid-tier carrier that offers affordable, flexible mobile plans and high-speed internet services. As a subsidiary of Bell Canada, it leverages Bell’s extensive network infrastructure to provide strong coverage across the country.
⭐ Overall Editor Rating: 4.3/5
📶 Network Coverage & Performance
Virgin Plus operates on Bell’s robust network, providing nationwide coverage with reliable LTE speeds in urban centers. Users in rural areas also benefit from Bell’s infrastructure, ensuring strong connectivity even outside metropolitan hubs.
- ✅ Excellent coverage across Canada.
- ⚡ Fast LTE speeds in major cities.
- 📡 Reliable rural coverage thanks to Bell’s network.
💬 Customer Service
Virgin Plus is known for its friendly and helpful customer service. Users can access support through phone, chat, or in-store visits.
- ✅ Helpful and responsive support via multiple channels.
- ⚠️ Occasional wait times during peak hours.
📜 Pros & Cons of Virgin Plus
Pros
- ✔️ Operates on Bell’s strong network
- ✔️ Affordable plans with great data options
- ✔️ Excellent customer perks and rewards
- ✔️ Reliable LTE speeds
Cons
- ❌ Limited plan options compared to competitors
- ❌ Higher roaming costs outside Canada
- ❌ Occasional customer service delays
🗣️ User reviews from third-party platforms
| Name | Rating | Review |
|---|---|---|
| John D. | ★★★★★ | “Great coverage, fast speeds, and affordable plans!” |
| Sarah L. | ★★★☆☆ | “Decent service but wish they had more plan options.” |
| Mike R. | ★★★★☆ | “Good value, but roaming fees are too high.” |
| Ashley T. | ★★★★★ | “Great speeds and awesome customer perks!” |
| Kevin M. | ★★☆☆☆ | “Had an issue with billing that took weeks to resolve.” |
| Jessica B. | ★★★★★ | “One of the best budget carriers in Canada!” |
| Emma G. | ★★★★★ | “Reliable network and great customer service.” |
| James K. | ★★☆☆☆ | “Service is good but customer support response time is slow.” |
| Michael P. | ★★★★★ | “Fantastic referral program and great value!” |
| Linda S. | ★★★☆☆ | “Network is strong but not a fan of the limited plan choices.” |
🔍 Conclusion: Is Virgin Plus Worth It?
Virgin Plus is a great choice for customers looking for affordable, flexible mobile plans backed by Bell’s strong network. While customer service can sometimes be slow, the overall experience is positive.
Who Should Choose Virgin Plus?
- ✅ Users who want a strong nationwide network at a lower cost
- ✅ People who enjoy customer rewards and perks
- ❌ Customers who need extensive in-store support
Would you recommend Virgin Plus? Leave a review!
Reviews from Users
Worst Customer Service EVER
I wanted to buy a phone and had a plan to change my mobile service provider to Virgin. I did all of this online.
I received an email telling me to call 1-800-509-9904 because they had to verify things with me. I did it. The person told me everything was okay but transferred me to customer service. Customer service said everything was okay and, while laughing, transferred me to another person and said they were on the line. They weren’t. I had to wait, and then the person didn’t even understand why it had been transferred to them but assured me everything was okay and that I should completely ignore the email I received, which is ridiculous.
So the following day, I called back 1-800-509-9904. They asked me a ton of questions to verify my identity, which I answered, and the person said my order would be processed and accepted because, well, I am indeed me.
Two days go by. I call back 1-800-509-9904. I am told the order has been cancelled. I repeat everything I had explained before, but they tell me I’m a fraudster. He says it was another internal team that cancelled my order, different from the team the person I had spoken to two days earlier was in. I never received any email about any of that though, and since I had been told everything was okay and processed, good thing I checked! Stellar job of internal and external communication for a… communication company…
Speaking of which, soon afterward, I receive an email telling me the order was cancelled (what a coincidence, definitely not because they completely forgot to do it, right!) in English even though my first language is French and all previous contact was in French.
Then, the icing on the cake. I receive an email soon after, in French, telling me all of this was just a mistake and to please call back to start again from the beginning.
How incredibly bold to waste one week of my time with contradictions upon contradictions, call me a fraudster, not let me know what’s happening with my order, get my language wrong, and finally have the BALLS to contact me AGAIN to ask me to still give you a chance?!?
This is, by far, the WORST customer service I have ever seen. You didn’t have me as a recurring customer and that’s how I’m treated—I can’t imagine how terrible you guys are once you’ve secured people’s money! I wouldn’t wish my worst enemy to have a plan or order anything from Virgin Plus.
CUSTOMER SERVICE IS FRUSTRATING
GETTING CUSTOMER SERVICE IS FRUSTRATING.
LONG WAITS, THEN THE PERSON ANSWERING DOES NOT SPEAK CLEARLY, AND RESULTS PROMISED DO NOT MATERIALIZE.
Could not get wifi
Always happy with service , but when bell bought out shaw I could not get wifi in restaurants and other places that were previously supported by shaw
Adequate for service
Adequate for service. Never provided A notice of contract expiry. Much too spammy with emails and text notifications.
Leave Your Review
Verticals
Verticals
About
Legal
© Copyright stackup.ca – All Right Reserved
