Start Communications Internet Review: Affordable, Transparent, and Ontario-Focused
Start Communications is a well-respected internet service provider based in London, Ontario. Since its founding in 1995, Start has built a strong reputation among residents for its honest pricing, unlimited data offerings, and responsive customer support. Unlike the larger national providers, Start Communications has kept its operations local and customer-focused, which allows it to maintain a higher level of service quality and community engagement.
Coverage Area in Ontario
Start Communications is available throughout many parts of Ontario. Major service areas include London, Toronto, Kitchener-Waterloo, Hamilton, Ottawa, Windsor, and other regions. It provides internet service through DSL and cable infrastructure, with growing access to fibre internet in select areas. As of now, Start’s footprint is exclusive to Ontario, which allows the company to focus deeply on service quality within the province.
The provider uses existing infrastructure from larger networks such as Rogers and Bell to deliver high-speed internet. This means if you have cable or DSL access in your neighborhood, you can likely get a Start Communications internet plan. The expansion of fibre is gradual but expected to grow steadily as Start invests more in infrastructure upgrades.
Installation and Setup Process
Start makes the installation process as simple as possible. Once you place an order, you will receive information regarding your installation date, and a technician will be scheduled if necessary. In areas where self-installation is an option, Start provides clear, step-by-step instructions to get you online without the need for technical expertise. Activation typically happens within 5 to 10 business days, depending on availability and infrastructure requirements.
There is a one-time installation fee, which varies based on the service type (DSL, cable, or fibre). This fee is usually under $100, and promotions may sometimes waive the cost. Start also offers remote assistance via live chat or phone if you face any difficulties during setup.
Modem and Router Rental Options
Customers can choose to rent a modem directly from Start or bring their own approved device. The rental fee ranges from $5 to $10 per month depending on the model. For users who plan to stay long-term or want to avoid recurring charges, buying a compatible modem outright is encouraged. Start publishes a list of approved modems on its website to ensure compatibility and optimal performance.
Customers using higher-speed cable or fibre plans are recommended to opt for a dual-band modem/router combo to handle the bandwidth efficiently. Start’s technical support can guide you in selecting the right hardware based on your internet plan and household usage.
Internet Plans and Speeds
Start Communications offers a diverse range of internet plans suited to households of all sizes. Here is a general breakdown of what to expect:
- Basic Plans: Starting from 15 Mbps, these plans are perfect for basic browsing, emailing, and streaming in SD quality. Ideal for seniors or low-usage households.
- Mid-Range Plans: Speeds of 75 to 150 Mbps designed for streaming HD content, video calls, and online learning across multiple devices.
- High-Speed Plans: Options up to 1 Gbps available in select areas. These are suited for large families, gamers, remote workers, and content creators who need uninterrupted connectivity.
One of Start’s best features is the inclusion of unlimited data on nearly all plans, eliminating the stress of data caps or overage charges. Their pricing structure is transparent and does not fluctuate with seasonal promotions or expiry-based pricing gimmicks. What you see is what you pay, month after month.
Why Start Communications Stands Out
In a market dominated by big telecom players, Start Communications remains a breath of fresh air for those looking for reliability without the usual fine print. The company is deeply embedded in the Ontario community and often supports local events and charitable organizations. They maintain a strict no-surprises billing policy and offer award-winning customer service that is both friendly and efficient.
Start has also earned a loyal following because it avoids the bait-and-switch tactics used by larger providers. Once you sign up for a plan, the price stays the same unless you choose to upgrade. This level of transparency builds trust and long-term customer satisfaction.
Final Thoughts: Is Start Communications Right for You?
If you live in Ontario and are looking for an ISP that puts fairness and service at the forefront, Start Communications is a solid option. While it may not offer flashy bundled packages or operate nationwide, it excels where it matters most—reliable speeds, unlimited data, and a customer-first approach. The ease of switching, flexible plans, and fair pricing make Start a top contender among regional ISPs in Canada.
