Home » Guide » Virgin Plus: Company Overview, Services, and Customer Support Guide

Virgin Plus: Company Overview, Services, and Customer Support Guide

Q: How can I check my Virgin Plus bill?

You can check your bill by logging into your My Account on the Virgin Plus website or mobile app.

Q: How do I report a service outage?

You can check for outages and report issues through the Virgin Plus Service Status page or by calling customer support.

Virgin Plus, formerly known as Virgin Mobile Canada, is a mobile virtual network operator (MVNO) that offers wireless, internet, and entertainment services across Canada. Operating under the Bell Canada network, Virgin Plus provides affordable, flexible plans and perks for its members. This article offers a detailed look at Virgin Plus, its services, and how customers can connect with its customer service team.

About Virgin Plus

Virgin Plus was established in Canada in 2005 as Virgin Mobile Canada. It rebranded to Virgin Plus in 2021 to reflect its expanded services beyond just mobile, including internet and entertainment perks. The company operates as a subsidiary of Bell Canada but maintains its own unique brand identity, offering budget-friendly telecom solutions with exclusive member benefits.

Key Highlights:

Uses Bell’s robust 4G LTE and 5G network for nationwide coverage.
Offers competitive mobile plans with no annual contracts.
Provides internet services in select areas.
Exclusive member perks, including discounts on entertainment, food, and travel.

Virgin Plus Services

Virgin Plus offers a variety of services tailored for personal and business use. Below is a breakdown of its core services:

Mobile Plans

Virgin Plus provides multiple mobile plan options:

Postpaid Plans: Unlimited talk, text, and data options with nationwide coverage.
Bring Your Own Device (BYOD) Plans: Discounts for customers who bring their own phones.
Plan with Device: Save on the latest mobiles, tablets, and smartwatches with plans.
Device Financing: Monthly payment options for smartphones and tablets.

Plan	Talk/Text	Data	Cost
Virgin Plus - 250MB data, talk & text	100 mins(Postpaid)	0.25GBs(3g)	$19.00(No Contract)	Visit Website(Canada)
Virgin Plus - 4G Unlimited Calling & Texting - QC	Unlimited(Postpaid)	N/A(4g)	$20.00(No Contract)	Visit Website(QC)
Virgin Plus - 4G Unlimited Calling & Texting	Unlimited(Postpaid)	N/A(4g)	$25.00(No Contract)	Visit Website(AB,BC,MB,NB,NL,NT,NS,NU,ON,PE,SK,YT)

See All Virgin Plus Mobile Plans

Home Internet Plans

Virgin Plus offers high-speed internet in select areas:

Fibre-powered Internet: Reliable high-speed connectivity.
Unlimited Data Plans: No overage charges for home users.
Wi-Fi Equipment Included: Modems and routers provided with select plans.

* Virgin Plus internet plans are only available in Ontario and Quebec.

Plan Name	Speed	Monthly Usage	Monthly Price
Virgin Plus - Internet 30 - UNLIMITED - QC	30/10 Mbps (Fibre)	Unlimited(usage)	$39.00 (No Contract)	Visit Website
Virgin Plus - Internet 60 - UNLIMITED - QC	60/10 Mbps (Fibre)	Unlimited(usage)	$45.00 (No Contract)	Visit Website
Virgin Plus - Internet 300 - UNLIMITED - QC	300/100 Mbps (Fibre)	Unlimited(usage)	$49.00 (No Contract)	Visit Website

See All Virgin Plus Internet Plans

Virgin Plus TV

Virgin Plus offers TV packages exclusively for their internet customers, allowing them to customize their experience by adding additional channels to the core package.

On-Demand and Add-Ons: Subscribers can enjoy on-demand content and have the flexibility to add premium channels.
No Hardware Hassles: The service is entirely app-based, eliminating the need for traditional set-top boxes or installation appointments.
Flexible Viewing Options: The Virgin Plus TV app is compatible with a variety of devices, including iOS and Android smartphones and tablets, Amazon Fire TV Stick, Android TV, Apple TV, and Google Chromecast.

Home Phone

Virgin Plus offers wireless home phone service for customers in Alberta (AB), British Columbia (BC), and select areas in Quebec (QC).

Easy to Install: Simply plug in your Home Phone Hub, connect your phone, and start talking—no complicated setup required!
Portable & Convenient: Since it works with a SIM card, you can take it anywhere within the network—whether at home, the cabin, or on the go.
Keep Your Number: Already have a home phone? No worries—you can keep your existing number!

Currently, the Virgin Plus Home Phone plan is available for $20/month, plus a fee for the Home Phone Hub.

Virgin Plus Member Benefits

Virgin Plus members get access to exclusive perks:

Discounts on concerts, movies, food, and retail.
Early access to event tickets.
Special travel and lifestyle deals.

Virgin Plus Customer Service: How to Connect

Virgin Plus provides multiple ways to connect with customer support, ensuring customers receive assistance quickly and conveniently.

1. Phone Support

Virgin Plus offers dedicated customer support lines:

General Customer Support: 1-888-999-2321
Technical Support: 1-888-999-2321
Prepaid Customer Support: 1-855-238-6847

Hours of Operation:

Monday to Friday: 9 AM – 9 PM (Local Time)
Saturday & Sunday: 10 AM – 7 PM (Local Time)

2. Live Chat

Customers can use the live chat feature on the Virgin Plus website for real-time assistance:

Visit Virgin Plus Live Chat to connect with an agent.

3. Social Media Support

Virgin Plus actively responds to customer inquiries on social media platforms:

Twitter (X): @VirginPlus
Facebook: Virgin Plus Canada

4. Virgin Plus Community Forums

Customers can ask questions and get help from other members in the Virgin Plus community forums:

Visit Virgin Plus Community

5. Virgin Plus Store Locations

Customers can visit Virgin Plus stores for in-person support and services:

Use the Virgin Plus Store Locator to find the nearest location.

Virgin Plus offers reliable and affordable mobile and internet services with a strong emphasis on customer perks and flexible plans. With multiple customer service options, including phone support, live chat, and in-person store assistance, Virgin Plus ensures a seamless customer experience. Whether you’re looking for a budget-friendly wireless plan or need technical support, Virgin Plus provides multiple ways to connect and receive assistance.

Frequently Asked Questions (FAQs)

How can I check my Virgin Plus bill?

You can check your bill by logging into your My Account on the Virgin Plus website or mobile app.

What should I do if my Virgin Plus internet is slow?

Try restarting your modem and router, checking for service outages, or contacting customer support for troubleshooting.

Can I switch to Virgin Plus and keep my phone number?

Yes, you can port your existing number to Virgin Plus when signing up for a new plan.

How do I report a service outage?

You can check for outages and report issues through the Virgin Plus Service Status page or by calling customer support.

What are Virgin Plus member benefits, and how do I access them?

Virgin Plus members get exclusive perks on entertainment, dining, and shopping. You can access them through the Virgin Plus app or website.

Vikas (Vik) Palan

Vikas Palan is an editor at Stackup.ca, specializing in technology, telecommunications, and personal finance content. He ensures each article is well-researched, accurate, and optimized for readers and search engines, helping Stackup.ca become a trusted information source for Canadians.