Rogers Communications: Company Overview, Services, and Customer Support Guide

Rogers Communications is one of Canada’s leading telecommunications companies, offering a wide range of services, including wireless, internet, TV, and home phone solutions. With millions of customers across the country, Rogers plays a crucial role in Canada’s digital and communication infrastructure. This article provides an in-depth look at Rogers as a company, the services it offers, and a detailed guide to connecting with Rogers customer service.

About Rogers Communications

Rogers Communications was founded in 1960 and is headquartered in Toronto, Ontario. The company is a major player in the Canadian telecom industry, competing with Bell Canada and Telus. Over the years, Rogers has expanded its services, developed advanced infrastructure, and acquired companies to strengthen its market position.

Key Highlights

  • One of Canada’s largest wireless carriers.
  • Operates an extensive 5G network.
  • Offers internet, TV, and home phone services.
  • Owns several media properties, including TV networks and radio stations.
  • Provides business and enterprise solutions.

Rogers Communications Services

Rogers provides a diverse range of telecom and media services tailored for both individuals and businesses. Here’s a breakdown of the key services Rogers offers:

Mobile Services

Rogers is a top wireless provider in Canada, offering various plans and devices:
  • Postpaid Plans: Unlimited data and 5G coverage options.
  • Prepaid Plans: Affordable options for customers with lower usage needs.
  • Family and Share Plans: Discounts for multiple lines.
  • Device Financing: Purchase smartphones with monthly installment plans.
14 Results Updated: 2025-03-20

Unlimited

Minutes

No Data

Data

$20

Unlimited

Minutes

No Data

Data

$25

Unlimited

Minutes

No Data

Data

$25

Home Internet Services

Rogers provides high-speed internet services, including:

  • Fibre-powered and Cable Internet: Speeds up to 1.5 Gbps.
  • Wi-Fi 6 Technology: Faster speeds and better coverage.
  • Bundles: Combine internet with TV and phone services for savings.
  • Coverage:NB, NL, ON, AB (shaw), BC (shaw), MB (shaw), Sk (shaw), QC (Comwave), PE (5G), NS (5G).

In Nova Scotia, you can get internet, TV, or a bundle from local cable companies powered by Rogers, including Seaside Communications, Mainland Telecom, and CrossCountry.

11 Results Updated: 2025-02-16

Rogers 5G Home Internet

  • No Contract
  • Mobile
  • Residential
Free Nokia FastMile 5G
Risk free, try for 30 days
500 GB
Monthly Usage

100 Mbps

Download
10 Mbps
Upload

$60.00

Rogers Xfinity Starter 100 – NB,NL

  • 12 Months
  • Fibre
  • Residential
$70/mth for 1 year, then $90/mth
Modem rental included
Unlimited
Monthly Usage

100 Mbps

Download
30 Mbps
Upload

$70.00

$90.00

Rogers Xfinity Starter 100 – ON

  • 24 Months
  • Fibre
  • Residential
$70/mth for 2 years, then $90/mth
Modem rental included
Unlimited
Monthly Usage

100 Mbps

Download
30 Mbps
Upload

$70.00

$90.00

TV Services

Rogers Ignite TV offers customizable packages:

  • Streaming Services Integration: Netflix, Disney+, and more.
  • Cloud PVR: Record and watch shows from anywhere.
  • Voice Remote: Hands-free navigation.

Home Phone Services

Rogers provides digital home phone services with features such as:

  • Unlimited nationwide calling.
  • Call forwarding, voicemail, and caller ID.
  • International calling plans.

Business and Enterprise Solutions

Rogers caters to businesses with:

  • Business Wireless Plans.
  • Internet and Cloud Solutions.
  • Cybersecurity Services.
  • IoT and Data Management Solutions.

Rogers Customer Service: How to Connect

If you need assistance with your Rogers services, there are multiple ways to contact customer support.

1. Phone Support

Rogers provides dedicated phone support lines:
  • General Customer Support: 1-888-764-3771
  • Wireless & Mobile Support: 1-855-381-7835
  • Internet & TV Support: 1-888-764-3771
  • Business Support: 1-866-727-2141
Hours of Operation: Most support lines are available from 7 AM to midnight (local time), 7 days a week.

2. Live Chat

Customers can use Rogers’ live chat feature for instant support:

3. Social Media Support

Rogers offers customer support via social media:

4. Rogers Community Forums

Users can ask questions, find troubleshooting guides, and get advice from other Rogers customers:

5. Rogers Store Locations

Customers can visit Rogers retail stores for in-person support:
Rogers Communications is a major provider of telecom services in Canada, offering wireless, internet, TV, and home phone solutions. With various customer service options available, users can easily get support through phone, live chat, social media, and in-person visits. Whether you’re facing a technical issue or have a billing inquiry, Rogers provides multiple channels to ensure a smooth customer experience.
How can I check my Rogers account balance?

You can check your Rogers account balance by logging into your MyRogers account online or through the Rogers app.

How do I reset my Rogers modem?

To reset your modem, unplug it from the power source, wait 30 seconds, and plug it back in. If issues persist, contact Rogers support.

Can I change my Rogers plan online?

Yes, you can change your plan through your MyRogers account or by contacting customer service.

How do I report a network outage?

You can report an outage through the Rogers app, website, or by calling customer support.

What should I do if my Rogers bill is incorrect?

Review your bill in MyRogers, compare charges, and if there are discrepancies, contact Rogers customer service for resolution.

Picture of Vikas (Vik) Palan

Vikas (Vik) Palan

Vikas Palan is an editor at Stackup.ca, specializing in technology, telecommunications, and personal finance content. He ensures each article is well-researched, accurate, and optimized for readers and search engines, helping Stackup.ca become a trusted information source for Canadians.

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