Telus Communications is one of Canada’s largest telecommunications companies, providing a wide range of services, including wireless, internet, TV, and home phone solutions. With a strong commitment to customer satisfaction, Telus is recognized for its high-quality network, innovative services, and dedicated customer support. This article offers an in-depth look at Telus, its services, and a detailed guide on how to connect with its customer service team.
About Telus Communications
Founded in 1990, Telus is headquartered in Vancouver, British Columbia. The company is a major player in the Canadian telecom sector, competing with Rogers and Bell. Telus is known for its advanced network infrastructure, corporate social responsibility initiatives, and customer-first approach.
Key Highlights
- Leading provider of wireless, internet, TV, and business solutions in Canada.
- Extensive 5G network coverage.
- Strong focus on sustainability and community support.
- Offers health technology solutions through Telus Health.
Telus Services
Telus provides a broad spectrum of services designed for personal and business use. Below is a breakdown of its core services:
Mobile Plans
Telus is a leading wireless provider in Canada, offering various mobile plans and devices:
- Postpaid Plans: Unlimited data, nationwide calling, and 5G access.
- Prepaid Plans: Flexible and affordable mobile options.
- Family & Business Plans: Shared data and multi-line discounts.
- Device Financing: Purchase smartphones with installment plans.
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- Contract: No Contract
- Plan Type: Prepaid
- Messages: Unlimited Messages
100 mins
Minutes
250 MB
Data
$15
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- Contract: No Contract
- Plan Type: Prepaid
- Messages: Unlimited Messages
Unlimited
Minutes
250 MB
Data
$20
$25
$5 pre-authorized payment discount;
- Contract: No Contract
- Plan Type: Postpaid
- Messages: Unlimited Messages
Unlimited
Minutes
No Data
Data
$25
$30
Home Internet Plans
Telus provides high-speed internet solutions with different options:
- PureFibre Internet: Fibre-optic technology with speeds up to 2.5 Gbps.
- High-Speed DSL: Reliable internet for areas without fibre coverage.
- Smart Wi-Fi: Advanced routers and mesh Wi-Fi for seamless connectivity.
* Telus internet plans are available only in Alberta, British Columbia, Ontario, and Quebec.
Telus – Mobile Internet 5GB
- No Contract
- Mobile
- Residential
5 GB
Monthly Usage
2 Gbps
Download
N/A
Upload
$60.00
Telus Internet OPTIK 250/250
- No Contract
- Fibre
- Residential
$5/mo. pre-authorized payments discount
Unlimited
Monthly Usage
250 Mbps
Download
250 Mbps
Upload
$65.00
$70.00Telus Internet OPTIK 750/750
- No Contract
- Fibre
- Residential
$5/mo. pre-authorized payments discount
Unlimited
Monthly Usage
750 Mbps
Download
750 Mbps
Upload
$75.00
$80.00TV Packages
Telus offers IPTV and streaming solutions through Telus Optik TV:
- Optik TV Packages: Customizable channel bundles.
- On-Demand Content: Access to Netflix, Prime Video, and Crave.
- Cloud PVR: Record and watch shows anytime.
Home Phone Services
Telus provides home phone services with features like:
- Unlimited Canada-wide calling.
- Call display, voicemail, and call forwarding.
- Competitive international calling rates.
Telus Business Solutions
Telus supports businesses with:
- Business Wireless Plans.
- High-Speed Internet & Cloud Solutions.
- Cybersecurity & IoT Services.
- Managed IT Services.
Telus Health
Telus Health offers digital healthcare solutions, including:
- Virtual healthcare services.
- Electronic medical records (EMR) for clinics.
- Pharmacy and telemedicine solutions.
Telus Customer Service: How to Connect
Telus provides multiple ways to reach customer support, ensuring convenient assistance.
1. Phone Support
Telus offers dedicated customer service numbers for different needs:- General Customer Support: 1-888-811-2323
- Wireless Support: 1-866-558-2273
- Internet & TV Support: 1-888-811-2323
- Business Support: 1-800-361-3311
2. Live Chat
Customers can access real-time support via Telus’ online chat feature:- Visit Telus Live Chat to connect with a representative.
3. Social Media Support
Telus offers customer service via social media platforms:- Twitter (X): @TELUSSupport
- Facebook: Telus
4. Telus Community Forums
Users can ask questions, share experiences, and get help from Telus experts:5. Telus Store Locations
Customers can visit a Telus retail store for in-person assistance:- Use the Telus Store Locator to find a nearby location.
Telus Communications is a leading telecom provider in Canada, offering wireless, internet, TV, and business solutions. With various customer service options available, including phone support, live chat, and in-store visits, Telus ensures a seamless customer experience. Whether you need technical support, billing assistance, or plan changes, Telus provides multiple ways to connect and get help.
