VMedia is a Canadian independent internet service provider (ISP) that offers affordable high-speed internet services across various provinces. It is known for its budget-friendly plans, no-contract options, and the ability to bundle internet with TV and home phone services. But how does VMedia compare to major ISPs in Canada? Let’s dive into the details.
Is VMedia a Good Internet Provider?
VMedia has gained popularity as a reliable and affordable alternative to the larger telecom companies. Here are some pros and cons to help determine if VMedia is a good fit for your needs:
Pros:
- Affordable Plans: VMedia offers some of the most competitively priced internet packages in Canada.
- No Contracts: Customers can subscribe without long-term commitments.
- Unlimited Data Options: Many plans come with unlimited data.
- Bundle Services: The option to bundle internet, TV, and home phone services.
- Availability: VMedia services are accessible in many regions across Canada.
Cons:
- Network Reliability Depends on Location: Since VMedia leases network infrastructure from major providers (such as Rogers and Bell), service quality may vary.
- Customer Service Concerns: Some users report longer wait times for customer support.
- Limited Fiber Availability: While VMedia offers fiber-powered plans, full fiber-to-the-home (FTTH) service is not widely available.
Who Owns VMedia Internet?
VMedia was founded in 2013 as an independent Canadian ISP. However, in 2022, Quebecor Inc., the parent company of Vidéotron, acquired VMedia. Despite this acquisition, VMedia continues to operate as a separate brand and serves customers outside Quebec.
VMedia Customer Service
VMedia provides customer support through multiple channels, including:
- Phone Support: Available at +1-855-333-8269.
- Live Chat: Accessible on the VMedia website.
- Email Support: Customers can reach out via [email protected].
- Self-Help Portal: A knowledge base with FAQs and troubleshooting guides.
How is VMedia Internet?
VMedia offers internet plans powered by DSL, Cable, and Fiber networks. The speeds and reliability largely depend on the underlying infrastructure used. If you’re in an area with strong Rogers or Bell infrastructure, your VMedia service should be quite reliable.
Speed options range from 6 Mbps to 1 Gbps, depending on your location and selected plan.
VMedia – DSL 6/0.8 Plan – ON
- No Contract
- DSL
- Residential
$50 credit with VMedia Premium Flex TV
Unlimited
Monthly Usage
6 Mbps
Download
0.8 Mbps
Upload
$32.95
VMedia – DSL 15/1 Plan – AB, BC
- No Contract
- DSL
- Residential
$50 credit with VMedia Premium Flex TV
Unlimited
Monthly Usage
15 Mbps
Download
1 Mbps
Upload
$32.95
VMedia – Cable 25 Plan – AB, BC, MB, SK
- No Contract
- Cable
- Residential
$50 credit with VMedia Premium Flex TV
Unlimited
Monthly Usage
25 Mbps
Download
2.5 Mbps
Upload
$34.95
How to Set Up VMedia Internet
Setting up VMedia Internet is a straightforward process:
- Receive Your Equipment: If renting a modem/router from VMedia, you will receive it before activation.
- Connect Your Modem:
- For Cable Internet: Connect the modem to a coaxial cable outlet.
- For DSL Internet: Connect the modem to a telephone wall jack.
- Power Up Your Devices: Plug in your modem and router, then turn them on.
- Wait for Activation: The internet should be active within a few minutes. If not, contact VMedia support.
- Test Your Connection: Try opening a website or running a speed test to confirm your internet is working.
How to Change Internet Password on VMedia
If you want to change your WiFi password for VMedia’s internet service, follow these steps:
- Log into Your Router:
- Open a web browser and type
192.168.1.1(or192.168.0.1). - Enter your router’s username and password (found on the router label or provided in your welcome kit).
- Open a web browser and type
- Go to Wireless Settings:
- Navigate to the WiFi Settings or Wireless section.
- Change the WiFi Password:
- Locate the SSID (WiFi network name) and update the password field.
- Choose a strong password for better security.
- Save and Restart:
- Click save and restart the router for the changes to take effect.
How Good is VMedia Internet?
VMedia’s internet service is well-rated for affordability and flexibility, but performance depends on the location. If you are in an area with strong Rogers, Bell, or Vidéotron coverage, VMedia provides a good balance of speed and price.
Customers generally praise its cost-effectiveness, but some experience occasional latency issues and customer service delays.
Is VMedia Internet Down? How to Check for Outages
If you are experiencing connectivity issues, follow these steps to determine if VMedia Internet is down:
- Check VMedia’s Status Page: Visit VMedia’s website for outage updates.
- Use Downdetector: Websites like Downdetector provide real-time outage reports.
- Restart Your Modem and Router: Try rebooting your devices.
- Contact VMedia Support: If your internet is still down, call +1-855-333-8269.
How to Cancel VMedia Internet
If you want to cancel your VMedia internet service, follow these steps:
- Call Customer Service: Contact VMedia Support at +1-855-333-8269.
- Provide Account Details: Have your account number ready.
- Check for Any Fees: VMedia does not have long-term contracts, but there might be early termination fees for rental equipment.
- Return Equipment: If you rented a modem/router, return it to avoid additional charges.
- Confirm Cancellation: Request an email confirmation for your records.
VMedia is a strong alternative ISP in Canada, particularly for those looking for affordable, no-contract internet. While it relies on larger telecom infrastructures, its budget-friendly pricing and unlimited data options make it appealing to many Canadians
FAQs
Does VMedia offer unlimited data?
Yes, most VMedia plans come with unlimited data.
Does VMedia have contracts?
No, VMedia operates on a no-contract basis.
Can I use my own modem with VMedia?
Yes, but it must be compatible with their network.
Does VMedia offer TV and home phone services?
Yes, you can bundle internet with VMedia TV and phone services.
What networks does VMedia use?
VMedia uses Bell, Rogers, and Vidéotron networks to deliver its services.
If you’re looking for a budget-friendly ISP with flexible plans, VMedia is worth considering. Be sure to check coverage in your area to ensure you get the best possible speeds.
