TekSavvy is a Canadian independent internet service provider (ISP) that offers affordable and competitive internet services. Founded in 1998, TekSavvy has gained a reputation for providing alternative internet solutions to major telecom providers while focusing on customer satisfaction and transparency. The company offers DSL, cable, and fiber-based internet services across Canada.
Is TekSavvy Good?
TekSavvy has built a strong reputation for affordability and transparency. Here are some pros and cons:
Pros:
- Affordable Pricing: TekSavvy offers competitive pricing compared to major ISPs.
- No Contracts: Customers can cancel at any time without long-term commitments.
- Transparent Billing: TekSavvy is known for its clear pricing with no hidden fees.
- Independent ISP: Provides an alternative to Bell and Rogers while still using their infrastructure.
Cons:
- Network Dependence: Since TekSavvy leases network infrastructure from major providers like Rogers and Bell, service quality may vary.
- Limited Availability: Services are not available everywhere in Canada.
- Customer Support Wait Times: Some users report longer wait times during peak hours.
TekSavvy Customer Service
TekSavvy is well-regarded for its customer-first approach. They provide:
- 24/7 Technical Support via phone and email.
- Self-Help Portal: Guides for troubleshooting and account management.
- Live Chat (availability may vary).
Is TekSavvy Internet Good?
TekSavvy provides reliable internet at competitive prices, making it a great choice for budget-conscious users. However, because they lease network infrastructure from larger ISPs, service reliability and speed can depend on the underlying provider in your area.
TekSavvy Cable 5 Pro – AB,BC,MB,SK
- 12 Months
- Cable
- Residential
$18.95/mt for first 12 mth, then $33.95/mth
400 GB
Monthly Usage
5 Mbps
Download
1 Mbps
Upload
$18.95
$33.95TekSavvy Cable 10 Internet
- 12 Months
- Cable
- Residential
$26.95/mt for first 12 mth, then $46.95/mth
Unlimited
Monthly Usage
10 Mbps
Download
1 Mbps
Upload
$26.95
$46.95TekSavvy Cable 30 Internet – AB,BC,MB,SK
- No Contract
- Cable
- Residential
$29.95/mt for first 12 mth, then $57.95/mth
Unlimited
Monthly Usage
30 Mbps
Download
5 Mbps
Upload
$29.95
$57.95Is TekSavvy Down? How to Check for Outages
Like any ISP, TekSavvy may experience occasional service outages. If you’re facing connectivity issues, here’s how to check:
- Visit the TekSavvy Service Status Page: TekSavvy provides real-time updates on network issues on their official website.
- Use Downdetector: Websites like Downdetector can provide insights into widespread outages.
- Restart Your Modem and Router: Sometimes, the issue may be local rather than an outage.
- Contact Customer Support: If the problem persists, TekSavvy’s support team can confirm any known issues.
How to Cancel TekSavvy?
To cancel TekSavvy service, follow these steps:
- Call Customer Support: Dial 1-877-779-1575 to request cancellation.
- Provide Account Details: Ensure you have your account number and personal information.
- Return Equipment: If you’re renting a modem/router, it must be returned to avoid extra charges.
- Confirm Cancellation: Request an email confirmation for records.
Does TekSavvy Have Fibre?
Yes, TekSavvy offers fibre internet in select areas. Their fiber service provides faster speeds and better reliability, but availability depends on your location.
Who Owns TekSavvy?
TekSavvy is a privately-owned Canadian company based in Chatham, Ontario. Unlike major telecom companies, it remains independent and is not controlled by Rogers, Bell, or Telus.
TekSavvy Uses Which Network?
TekSavvy does not own its network infrastructure. Instead, it leases network access from major telecom companies such as:
This means service quality is often dependent on the underlying network provider.
Does TekSavvy Have Contracts?
No, TekSavvy operates on a contract-free model, meaning you can cancel anytime without penalties.
How to Change WiFi Password on TekSavvy
To change your TekSavvy WiFi password:
- Log into your Router:
- Open a web browser and enter
192.168.1.1or192.168.0.1(depending on your router). - Use the default username and password (often
adminandadminor found on the router label).
- Open a web browser and enter
- Find Wireless Settings:
- Navigate to Wireless Settings or WiFi Settings.
- Change the Password:
- Locate the SSID (WiFi Name) and update the password field.
- Save changes and reboot the router if needed.
Does TekSavvy Use Rogers or Bell?
TekSavvy uses both Rogers and Bell’s networks, depending on the service type and location.
- Cable Internet: Uses Rogers or Cogeco networks.
- DSL/Fiber: Uses Bell’s infrastructure.
What Network Does TekSavvy Use?
TekSavvy leases access to multiple networks, including:
- Bell (DSL and Fibre)
- Rogers (Cable)
- Shaw, Videotron, and Cogeco in select areas
Is TekSavvy Reliable?
TekSavvy offers reliable internet service for most users, but reliability depends on the leased network. If Bell or Rogers have outages, TekSavvy customers will also be affected.
TekSavvy is a great option for Canadians looking for an affordable, no-contract internet provider. While it relies on major telecom networks, its customer service, transparent pricing, and independence make it an attractive alternative. If you’re looking for budget-friendly internet with flexible plans, TekSavvy is worth considering.
Does TekSavvy offer unlimited data?
Yes, many TekSavvy plans include unlimited data options.
Is TekSavvy available across Canada?
TekSavvy is available in many regions but depends on Bell, Rogers, and other networks.
Does TekSavvy have phone services?
Yes, TekSavvy offers VoIP home phone services.
Can I use my own modem with TekSavvy?
Yes, but it must be compatible with their network.
Does TekSavvy offer business internet?
Yes, TekSavvy provides business internet solutions for small and medium enterprises.
