Thinking of switching providers or no longer need your Bell Internet service? While some customers say cancelling Bell Internet can be a challenge, we are here to make the process simple and stress-free. Here is a step-by-step guide to help you cancel your Bell Internet account smoothly.
Step 1: Review Your Contract
Before cancelling, check:
- Contract end date You may be on a term agreement.
- Early cancellation fees Bell may charge fees if you cancel before the end of your term.
- <pEquipment return conditions Make sure you understand which items (modems, routers) need to be returned.
You can find this info in your MyBell account or on your latest bill.
Step 2: Call Bell Customer Service
Bell does not allow internet cancellations through its website or email. You will need to call their support team directly.
Bell Customer Service Number: 1-866-310-BELL (2355)
Hours: Monday to Friday, 8 a.m. to 9 p.m. | Saturday & Sunday, 9 a.m. to 6 p.m. (local time)
Make sure the account holder is the one who calls, as Bell will need to verify identity.
Step 3: Request Cancellation
When you call:
- Tell the representative you want to cancel your internet service.
- Be clear and firm if they offer promotions or ask why you are leaving.
- Ask for the exact cancellation date and confirmation number.
Tip: If you are switching providers, ask the new provider if they can handle the cancellation on your behalf.
Step 4: Return Bell Equipment
After cancellation:
- Bell will send you a return kit or provide instructions to return your equipment to a Canada Post outlet.
- You must return the modem, router, and any other rented hardware within 30 days to avoid extra charges.
Track your return and keep the receipt for your records.
Step 5: Review Your Final Bill
After cancelling, check your final bill for:
- Any cancellation fees.
- Refunds for unused prepaid services.
- Confirmation that no further billing will occur.
If anything looks off, call Bell support again for clarification.
*If you cancel your Bell Internet service, your Bell email address will be deactivated and all emails will be permanently lost
Final Thoughts
Cancelling your Bell Internet account requires a phone call, some patience, and attention to the details of your contract. Although the process might feel inconvenient, following these steps can help make it as hassle-free as possible.
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