Novus Internet: High-Speed Fibre Solutions in Metro Vancouver
Novus Internet is a Vancouver-based ISP offering blazing-fast fibre internet and digital services to residents in Metro Vancouver. Their network is purpose-built with fibre-optic infrastructure that reaches directly into apartment and condominium buildings, delivering symmetrical upload and download speeds up to 1 Gbps. With a sharp focus on transparency, flexibility, and local customer service, Novus has become a favorite among downtown residents who need high bandwidth for streaming, gaming, working from home, and everyday browsing.
Coverage Area and Availability
Novus Internet is currently available in hundreds of multi-dwelling units (MDUs) across Metro Vancouver, including Downtown Vancouver, Burnaby, Richmond, New Westminster, and North Vancouver. However, their services are typically limited to high-rise condos, apartments, and select townhomes with established Novus infrastructure. Because Novus owns and maintains its own fibre network, it is not dependent on leasing last-mile access from other telecoms. Unfortunately, this also limits availability to buildings that have been pre-wired or agreed to partner with Novus for access. Homeowners and rural customers are not within Novus’ service range.
Installation and Equipment
Novus installation is straightforward and often free for buildings already wired into their fibre network. In many partnered buildings, Novus technicians can activate service within 24 to 48 hours, minimizing delays. The setup process does not require a modem—Novus provides a direct Ethernet connection. Customers can use their own routers or choose to rent a high-performance router from Novus. There are no activation fees in most cases, and customers enjoy a plug-and-play experience thanks to the simplicity of fibre.
Internet Plans and Speeds
Novus offers a range of fibre internet plans designed to meet various usage needs. Plans typically include:
- Novus 100: 100 Mbps download/upload – Ideal for small households and HD streaming
- Novus 300: 300 Mbps symmetrical – Great for multitasking, video calls, and gaming
- Novus 1000: 1 Gbps download/upload – Best for power users, 4K streaming, and large households
All Novus plans come with truly unlimited data, which means no throttling, no overages, and no data caps. This is particularly beneficial for digital creatives, developers, streamers, or anyone who relies on a consistent high-speed connection. Unlike many national providers, Novus does not differentiate between upload and download speeds—users get symmetrical speeds on every plan.
Contract-Free Plans and Transparent Billing
Novus operates with a customer-first mindset. That means no contracts, no early cancellation fees, and no gimmicky promotions that expire in 12 months. Their pricing is upfront and stable, and customers can cancel at any time without penalty. In a telecom landscape filled with fine print and hidden charges, Novus’ approach to billing is refreshingly honest. Customers also enjoy monthly billing without the need for credit checks or deposits in most cases.
Customer Support and Reputation
One of Novus’ biggest strengths is its local, Vancouver-based customer service team. Whether you are reaching out for technical support, billing inquiries, or installation scheduling, Novus provides real human support—not outsourced call centers. Many customers praise Novus for its fast response times, courteous service, and efficient problem resolution. Their reputation in the Vancouver market is particularly strong among residents of downtown condos, where their speeds and reliability consistently outperform larger national ISPs.
Novus also offers a dedicated online portal where customers can manage their accounts, monitor usage (if desired), and make payments. Additionally, they are active on social media and often provide helpful updates, service announcements, and promotions through those channels.
Other Services: TV and Phone Bundles
In addition to internet, Novus offers digital TV and home phone services that can be bundled for added savings. Their television service includes over 200 channels, on-demand content, and streaming compatibility. Meanwhile, their home phone plans provide unlimited North America calling, voicemail, call display, and other essential features for a low monthly rate. All services are delivered over their fibre network, ensuring quality and low latency.
Who Should Choose Novus?
Novus Internet is a strong option for residents of Metro Vancouver living in eligible apartments or condos. It is particularly attractive to:
- Remote workers who need reliable upload speeds for video conferencing
- Gamers who want low latency and symmetrical speeds
- Students and families looking for fast, contract-free internet
- Content creators and media professionals who upload large files regularly
If your building is wired for Novus, it is one of the best-value options available in the city. The speed, reliability, and no-nonsense billing structure put it ahead of many national providers who offer slower DSL or hybrid fibre-coax connections in the same areas.
Conclusion
Novus Internet delivers an exceptional fibre internet experience tailored to urban residents in Metro Vancouver. With its focus on symmetrical gigabit speeds, unlimited data, no contracts, and local customer service, Novus continues to be a leading independent ISP in British Columbia. Though availability is limited to select buildings, it remains one of the most customer-friendly and future-ready providers in Canada’s west coast telecom landscape.
