ColbaNet Internet Services in Canada
ColbaNet is a Montreal-based telecommunications provider that delivers high-quality and competitively priced internet services. Established with the goal of offering alternatives to major telecom giants, ColbaNet has become a reliable name in the Quebec ISP market. The company specializes in DSL and cable internet, making it a versatile choice for customers who need fast, unlimited, and cost-effective connectivity. In addition to residential services, ColbaNet also supports small businesses with stable internet plans and customizable options. While its geographic reach is narrower than national carriers, ColbaNet’s focus on affordability and transparency has earned it a loyal customer base.
Coverage Area
ColbaNet’s primary coverage area includes most major cities in Quebec, including Montreal, Quebec City, Laval, Gatineau, Sherbrooke, and Trois-Rivières. It also provides some coverage in Ontario, focusing mainly on larger metropolitan zones such as Ottawa and Toronto for DSL services. Their cable internet availability is more concentrated in Quebec due to infrastructure partnerships with local providers. If you reside in a ColbaNet service zone, you can expect stable and high-speed internet at affordable prices. The company continues to expand its DSL footprint incrementally to meet increasing demand.
Installation Process
ColbaNet provides a hassle-free installation process. Once you select a plan, the provider typically schedules the installation within 5 to 10 business days. Depending on your service type (DSL or cable), a technician may need to visit your home to activate the line or install a new jack. Customers opting for a self-installation can follow the simple step-by-step guide provided upon registration. DSL services often require less setup time, especially in buildings already wired for telephone lines. Cable service customers may experience slightly longer installation times, especially during peak seasons, but the provider ensures clear communication throughout the setup process.
Modem and Router Rental
ColbaNet offers the flexibility to rent or purchase modems and routers, or you can use your own compatible equipment. If you rent a modem from ColbaNet, the cost typically ranges from $5 to $8 per month, depending on the technology (DSL or cable). Purchasing a device outright is also an option for customers looking to reduce their monthly bills over time. A list of approved third-party modems is available on their website to assist those choosing to bring their own. All equipment provided by ColbaNet is certified for optimal performance and compatibility with their infrastructure.
Internet Speeds and Plans
ColbaNet offers several DSL and cable internet plans that cater to a range of household and business needs. Speeds vary from 6 Mbps for basic users to over 120 Mbps for households that require faster streaming, gaming, and downloading capabilities. DSL plans generally range between 6 to 50 Mbps, ideal for users looking for stability and affordability. Cable internet plans go higher in speed—offering up to 120 Mbps depending on location and network availability. All plans include unlimited data, ensuring that heavy users can stream, game, and work from home without data overages.
Below are some examples of their typical internet plans:
- DSL 6 Unlimited: Up to 6 Mbps download / 0.8 Mbps upload
- DSL 15 Unlimited: Up to 15 Mbps download / 1 Mbps upload
- DSL 25 Unlimited: Up to 25 Mbps download / 10 Mbps upload
- Cable 60 Unlimited: Up to 60 Mbps download / 10 Mbps upload
- Cable 120 Unlimited: Up to 120 Mbps download / 20 Mbps upload
All packages are competitively priced and include unlimited data usage, which is particularly attractive for households with multiple users or for those who stream video and game regularly.
Customer Support and Service
One of ColbaNet’s strong points is its Montreal-based customer support. Unlike many national providers that outsource their call centers, ColbaNet maintains a local support team that is more familiar with the technical and service-related issues specific to Quebec. Customers can contact the support team via phone, email, or online ticketing. Their support hours are Monday to Friday from 9 am to 6 pm EST. The support staff is known for their courtesy, technical knowledge, and ability to resolve issues without unnecessary transfers or delays.
ColbaNet also provides an online account portal, where users can manage billing, monitor data usage, and submit support tickets. Although the portal lacks some advanced features found in larger ISPs, it remains functional and straightforward for most users’ needs.
Ideal Users and Final Thoughts
ColbaNet is ideal for cost-conscious internet users who want unlimited internet without paying for extra features they may not use. It is a smart option for renters, students, remote workers, and families who want reliable performance with the flexibility to cancel or switch plans without penalty. Since the service is primarily available in Quebec, it particularly benefits those living in Montreal and nearby regions. With no credit checks, unlimited data, and the ability to bring your own modem, ColbaNet remains a great alternative to larger telecom providers.
While it lacks bundled services like TV or mobile, ColbaNet makes up for it with honest pricing and a clear focus on doing internet right. If you are tired of unexpected fees or long-term contracts, ColbaNet’s approach may be just what you need.