Reviews

The greed is horrible with the company…

Good coverage, but way too Expensive

I have had their service for a number of years. This summer I added next tv to my service. Bad mistake. I have had constant problems ever since. I have talked to them at least 20 or 30 time. I have had 6 or 7 technicians here to fix the problem. Everytime they replace something else. Still not working properly. I have been very patient but enough is enough. My internet has cut out 8 times in three hours and wifi has cut out 6 times in between. I call, wait on hold for 20 minutes just to be told to call back in 10 minutes because they don’t have time to talk to me. For the last three weeks they have told me that the rural people are looking at it and will call me. No calls. Did speed tests. It connected to three providers in Vancouver as well as one in Toronto. They do not know what they are doing.

Fido says there will be an activation fee of $70 to change plans and that the cheapest possible is $45 / month, which is what I’m paying and sick of paying. They deny that the plans listed above exist !

Incredibly poor customer service. Perfectly willing to waste your time saying “sorry that….” But in the end do nothing. 2 missed install dates. No help other than to reschedule 10 days later. Keep asking (6 times) to talk to supervisor, never received a call back. FULLY TONE DEAF