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I recently switched over from Chatr and I’m so happy I did! I get an extra 20 gigs for the same price. The quality of the service is great. Highly recommend!!!!

When I call people, they can not hear me. When they call me, Ican not hear them. This cell phone from Telus is NOT functioning appropriatly as required.

Telcan Inc, Internet service provider

September 2, 2021, I moved to my new home and had my internet and home phone connected within one week, so far all is well. While other providers are struggling with heavy overhead due to abuse, waste, inefficient operation, and dwindling subscription due to unaffordable prices for low income consumers, if Telcan will remain competitive by cutting cost, eliminating waste by monitoring the progress in its operation with Statistical Process Control (SPC) and pass the savings to its customers, its profit will continue to rise without being a future communication giant and without the dilemma of other big providers which lose customers due to unaffordable prices and face business contraction. Nature is cyclical: Expansion followed by Contraction, when a company grows so big, left hand does not know what right hand is doing, there is communication problem between departments and there is abuse and waste resulting in increasing operating cost, some departments may be working against each other for self-interest. As the company increases fees to cover rising operating cost, it risks losing customers who switch to other lower price providers. Consumers are price sensitive as they struggle to make ends meet by cutting their expenses amid rising inflation and cost of living. The ramification for the struggling big providers will be layoff, freeze in pay hike or even pay cut. The worst outcome could be takeover by other providers and in cases of drowning in debts, face bankruptcy. An ingenious operating system, effective and responsible customer communication, experienced and well trained technical support staffs (excel in knowledge, clear verbal English/French and politeness) are essential for pleasing its customers and vital for the company’s success.

Most start up internet providers started to increase fee once their business picked up, then started to lose coustomers struggling to make ends meet amid hardship in life. Over the years, I have seen many start up companies born and died within as short as 2 years. But Telcan has kept its operating cost low and its fees constant while providing intelligent and conscientious service.

February 5, 2024 I chated with Telcan agent to report change of address, the process was very simple and smooth. I moved to a new home, my internet and home phone cable was installed on February 8 and access to internet and phone is operational, thanks TelCan for the great job !!!

July 2, 2024 I chated with Telcan agent to report change of address again, the process was done in 10 minute. I moved back to the former address 2 days ago but into a different room, the Telcan technician came this morning at 8 am and made the internet/home pnone connection in less than 15 miniutes and it is operational, thanks Telcan for the great job again, highly recommended.