About Novus Internet
Novus is a Canadian-owned telecommunications company based in Vancouver, British Columbia. Founded in 1996, it has grown into one of the largest independent fiber-optic providers in Western Canada. Novus Internet is best known for its ultra-fast fiber-to-the-home services, which deliver symmetrical speeds to residential and business customers. The company has focused on serving multi-dwelling units such as apartments and condominiums, which has allowed it to build dense fiber infrastructure across Metro Vancouver. Customers value Novus for its transparent pricing, customer-first philosophy, and commitment to keeping services reliable and future-ready.
Coverage and Network Technology
Novus primarily operates across Metro Vancouver, including Vancouver, Burnaby, Richmond, Surrey, New Westminster, and North Vancouver. Its focus on urban centers with high-density housing enables the provider to deliver fiber connections directly into buildings, ensuring consistent performance. While its coverage is geographically smaller than that of national ISPs, Novus continues to expand into new residential developments where it deploys its own infrastructure. This strategy allows the company to maintain high speeds and reliable service for customers in its footprint.
Fiber-to-the-Home Advantages
Novus specializes in fiber-to-the-home technology, which offers symmetrical upload and download speeds and extremely low latency. This type of network is ideal for households that rely on multiple devices, smart home systems, or heavy data use. Fiber connections are also future-proof, supporting faster speeds as demand increases without requiring major infrastructure overhauls. Customers in covered buildings benefit from consistent performance regardless of peak usage times.
Installation and Equipment
Novus Internet installation is typically handled by in-house technicians who bring the fiber line directly into the customer’s unit. This ensures the connection is optimized from day one. Appointments are scheduled in coordination with property managers when required, and setup includes modem and router configuration. The process is designed to be quick and seamless, especially in newer buildings already connected to Novus fiber infrastructure.
Modems and Routers
Novus provides equipment that supports high-speed fiber service and includes dual-band Wi-Fi for whole-home coverage. Customers who prefer to use their own routers or mesh systems can do so, with support available for setup. Equipment rental is included with many service options, and replacements are covered as long as service remains active. This flexibility allows users to customize their home networks while still relying on Novus for reliable backbone connectivity.
Customer Experience and Comparisons
Novus Internet Reviews frequently highlight the company’s fast and stable fiber service, as well as its responsive local support team. Customers often note the consistency of speeds, even during peak hours, and the absence of restrictive contracts. Compared to national providers like Telus or Shaw, Novus has a smaller footprint but excels in speed, customer care, and transparency. Against other independent ISPs, Novus differentiates itself by owning and operating its own fiber infrastructure instead of relying on wholesale access. This ownership gives it more control over reliability and service upgrades, making it a strong choice for households and businesses in Metro Vancouver seeking premium fiber connectivity.