About Northwestel Internet
Northwestel is a northern-focused telecommunications provider that connects communities across Canada’s most remote regions. As a subsidiary of Bell Canada, it delivers internet, phone, and television services in Yukon, Northwest Territories, Nunavut, northern British Columbia, and parts of northern Alberta. Its role is unique in the Canadian telecom landscape, as it provides coverage in areas where major ISPs typically do not operate. By combining fiber, DSL, fixed wireless, and satellite, Northwestel has become a lifeline for residents and businesses in the North. The company also invests heavily in partnerships with Indigenous communities and participates in programs such as the Universal Broadband Fund to expand high-speed connectivity.
Coverage and Network Technology
Northwestel services more than 90 communities across the Canadian North, including Whitehorse, Dawson City, Yellowknife, Inuvik, Hay River, Iqaluit, and Rankin Inlet. It also reaches Fort Nelson, Dease Lake, and several remote fly-in communities. Urban centers like Whitehorse and Yellowknife benefit from fiber-to-the-home, while many smaller towns rely on DSL, fixed wireless, or satellite access. Despite harsh climates and difficult terrain, Northwestel continues to upgrade infrastructure and extend coverage to underserved regions.
Technologies Used
The company deploys several connection types based on community needs. Fiber delivers gigabit-capable speeds in larger towns, DSL provides steady access in communities with copper infrastructure, and fixed wireless serves semi-remote areas where fiber is impractical. Satellite connections ensure that even fly-in Arctic communities remain connected. This technology mix allows Northwestel to balance high-speed access with wide coverage across one of the most challenging regions in the world.
Installation and Equipment
Northwestel provides professional installation for most services. Fiber and DSL customers typically receive in-home setup from certified technicians, including wiring, equipment configuration, and testing. In satellite and fixed wireless areas, installation involves mounting antennas or dishes and configuring routers. Weather can affect scheduling, but support teams work closely with customers to minimize delays. Business clients also have access to dedicated fiber lines and managed service options tailored to their operations.
Modems and Routers
Equipment is supplied as part of Northwestel’s internet packages and is pre-configured for each service type. Standard modem-router combos support dual-band Wi-Fi and suit most homes and small businesses. Larger households may use personal routers or mesh systems, with Northwestel providing setup guidance. Repairs and replacements are covered as long as the customer maintains active service, which adds reliability and peace of mind.
Customer Experience and Comparisons
Northwestel Internet Reviews vary depending on the technology in use. In fiber-connected communities, customers report strong satisfaction with speed and stability. Those in satellite-dependent areas often point to slower speeds and latency but acknowledge the challenges of providing service in remote regions. Customer support is consistently recognized for its local expertise and ability to address issues specific to northern environments. Compared to major ISPs like Bell or Rogers, Northwestel offers less choice in speeds but dominates in reach and reliability across the North. When compared to Starlink, Northwestel provides the advantage of regional presence and infrastructure, although Starlink may offer faster speeds in some satellite zones. Overall, Northwestel remains the most comprehensive provider in Canada’s North, backed by long-term investment and community partnerships.