About CityWide Internet
CityWide Communications is a Canadian-owned and operated internet service provider that has been serving customers since 1996. Based in Halifax, Nova Scotia, CityWide has built a strong reputation as a regional ISP focused on providing affordable, no-nonsense internet service to homes and small businesses in Atlantic Canada and parts of Ontario. With a commitment to customer service, contract-free plans, and unlimited data offerings, CityWide presents itself as a dependable alternative to larger national ISPs.
Unlike providers that prioritize bundles and upselling, CityWide emphasizes transparency and affordability. By delivering internet through DSL and cable technologies over existing infrastructure, the company offers a cost-effective and reliable solution for customers who want straightforward internet without hidden fees. CityWide is particularly known for its customer-first approach, fair pricing, and support team that is approachable, knowledgeable, and easy to reach.
Where CityWide Internet is Available
CityWide Communications focuses on serving customers in Nova Scotia, New Brunswick, Prince Edward Island, and select communities in Ontario. Its goal is not to cover every province but to provide strong, consistent service in the regions it knows best. Customers in both urban and suburban areas benefit from competitive pricing, reliable connectivity, and local support.
Key areas include Halifax Regional Municipality and surrounding towns in Nova Scotia, Moncton and Fredericton in New Brunswick, Charlottetown in Prince Edward Island, and Southern and Eastern Ontario communities such as Ottawa, Kingston, and London. Availability depends on local infrastructure since CityWide uses wholesale agreements with major carriers to deliver its services.
Technology and Installation
CityWide Internet operates on two primary technologies: cable and DSL. These options give customers flexibility depending on location, usage habits, and household size. While fiber and fixed wireless are not currently offered, the company has optimized its cable and DSL plans to ensure dependable day-to-day performance.
Cable Internet
Where coaxial infrastructure is available, cable internet offers higher download speeds ranging from 30 Mbps to over 100 Mbps. This makes it a suitable choice for families, streaming households, or remote workers who need more robust performance.
DSL Internet
In neighborhoods that rely on telephone line infrastructure, DSL packages provide speeds from 6 Mbps to 25 Mbps. This option is affordable and reliable for smaller households, seniors, or users with lighter browsing and streaming needs.
For installation, CityWide offers both technician-assisted setups and self-installation kits. Homes requiring new connections or activation are scheduled with a technician who handles signal testing, modem setup, and router placement guidance. Customers in already-wired homes can opt for self-installation kits, which arrive by mail with instructions and phone support. This approach shortens wait times and simplifies activation.
Equipment, Speeds, and Performance
CityWide provides modem rentals for $5 to $10 per month, depending on the model, while also allowing customers to purchase their own equipment or use compatible devices. Routers and mesh systems are available for households that want stronger Wi-Fi coverage, with full technical support for CityWide-provided equipment.
Plans range from basic DSL at 6 Mbps up to cable packages that exceed 120 Mbps. Upload speeds vary by network, but are generally suitable for video conferencing, cloud backups, and remote work. Performance is considered reliable, though cable customers may notice occasional slowdowns during peak hours since services rely on wholesale infrastructure. Overall, customer feedback highlights stable connections and minimal downtime.
Customer Service and Competitive Edge
CityWide has earned a reputation for responsive, Halifax-based customer support with shorter wait times than national ISPs. The team is available for billing questions, equipment troubleshooting, and account management, with a reputation for providing clear communication and practical solutions. Customers often note that interactions feel more personal compared to larger providers.
Compared with major carriers like Bell, Rogers, or Eastlink, CityWide does not try to compete with gigabit speeds or extensive bundles. Instead, its value lies in fair pricing, contract-free plans, and unlimited data without hidden charges. Against independent competitors like TekSavvy or Start.ca, CityWide remains highly competitive, particularly in Atlantic Canada where its regional strength and local presence provide an advantage.
For customers seeking straightforward internet with dependable service and approachable support, CityWide stands out as a trusted alternative to the complexity of larger ISPs. It is a strong fit for renters, students, families, and seniors who prefer simple, affordable internet backed by a provider that prioritizes people over packages.
