About TELUS Internet Services in Canada
TELUS is a prominent Canadian telecommunications company offering a full suite of internet services that cater to residential, small business, and enterprise users. Headquartered in Vancouver, TELUS has built a reputation for reliability, innovation, and community engagement. With its PureFibre network as the backbone of its internet services, TELUS provides one of the fastest and most stable internet experiences across Western Canada and beyond.
Coverage Area and Network Reach
TELUS has an extensive presence in British Columbia and Alberta, covering both urban centers and rural communities. Their PureFibre rollout has reached cities such as Vancouver, Edmonton, Calgary, Victoria, and Kelowna, with expansion underway in Quebec, parts of Ontario, and the Atlantic region. The PureFibre network uses a direct-to-home fibre-optic infrastructure, offering symmetrical speeds and superior latency performance.
For areas not yet served by fibre, TELUS offers high-speed DSL and wireless home internet solutions to ensure connectivity across as much of Canada as possible. Their rural offerings continue to improve through partnerships and government-backed broadband expansion initiatives.
Installation Process and Setup
TELUS provides two options for installation: professional setup or self-installation. For new customers or homes that require wiring updates, TELUS recommends a technician-assisted install. However, many urban customers with eligible homes can opt for a self-install kit that includes a step-by-step guide, modem/router, and support through TELUS’ online help centre and 24/7 technical support.
Installation usually takes between 1 to 3 hours for a technician and around 30 to 60 minutes for those using the self-install route. TELUS technicians are well-reviewed for their professionalism and adherence to safety and cleanliness standards during in-home visits.
Modem and Router Rental Options
All TELUS internet plans include a rental modem/router, with options depending on the type of internet plan subscribed to. Fibre customers typically receive the TELUS Wi-Fi Hub, which supports Wi-Fi 6 technology and features dual-band capabilities for seamless streaming, gaming, and device connectivity. The hardware supports mesh Wi-Fi expansion for large homes, with the ability to manage the network through the My TELUS app.
TELUS does not charge extra for standard modem/router rentals, and technical support for the equipment is included. Customers may also bring their own compatible routers if they prefer to set up custom home networks.
Internet Plans and Speeds
TELUS internet plans cater to diverse needs, from basic users to power streamers and large families. Their PureFibre plans offer symmetrical speeds, which means upload and download speeds are equal — a major advantage for content creators, remote workers, and gamers.
Key plans include:
- Fibre 75: 75 Mbps download/upload – ideal for small households with casual streaming and browsing
- Fibre 250: 250 Mbps download/upload – suitable for families with multiple users and devices
- Fibre 1G: 940 Mbps download/upload – great for work-from-home setups, gaming, and UHD streaming
- Fibre 3G: 3 Gbps download/upload – ultra-high-speed option for tech-heavy households and future-proofing
For non-fibre areas, TELUS offers High Speed Internet plans over DSL with speeds ranging from 25 Mbps to 75 Mbps. Wireless Home Internet is also available in remote regions with LTE-based connectivity.
Bundling, Pricing and Promotions
TELUS provides compelling bundle discounts for customers who subscribe to multiple services such as mobile, Optik TV, and home security. Internet plans often come with a promotional discount for the first 12 to 24 months, especially when signing a 2-year term. Monthly prices range from $85 to $135 for fibre-based packages, depending on speed and included features.
Bundled services also allow for unlimited data usage without additional charges. In many cases, TELUS will also include perks such as Amazon Prime, Stream+, or TELUS Rewards points as part of promotional offers.
Customer Service, Reliability, and Overall Value
TELUS consistently ranks among the top Canadian ISPs for customer satisfaction, according to J.D. Power and other review platforms. Their reliability and network uptime are excellent, with proactive outage reporting and timely resolution via their support teams.
With a strong focus on environmental stewardship and community development, TELUS stands out for its commitment to social impact. A portion of proceeds supports TELUS Friendly Future Foundation, and the company has committed to becoming carbon neutral across its operations.
Whether you are a casual internet user or someone who relies on high bandwidth and low latency for work or play, TELUS offers one of the best-in-class experiences among Canadian ISPs, particularly for those within PureFibre zones.
