Virgin Plus : Top Phone Plans & Phones Canada

Virgin Plus: Everything You Need to Know

Virgin Plus is a Canadian telecommunications provider that offers mobile, internet, and TV services. Formerly known as Virgin Mobile Canada, the company was rebranded as Virgin Plus in 2021 to reflect its expansion into home internet and entertainment services. Virgin Plus positions itself as an affordable and flexible alternative to major carriers while providing competitive mobile and internet services across Canada.

Virgin Plus Customer Service

Virgin Plus is known for its friendly and customer-focused service. They offer multiple ways to reach their support team:

• Phone Support: Call 1-888-999-2321 for assistance.
• Live Chat: Available on the Virgin Plus website.
• Social Media: Reach out via Twitter (@VirginPlus) and Facebook (@VirginPlusCA).
• Virgin Plus App: Manage your account, check data usage, and contact support through the Virgin Plus mobile app.
• In-Store Support: Visit a Virgin Plus store for in-person assistance.

Virgin Plus Address and Contact Info

Head Office: Virgin Plus, 5099 Creekbank Rd, Mississauga, ON L4W 5N2, Canada Customer Support: 1-888-999-2321 Website: www.virginplus.ca

Who Owns Virgin Plus?

Virgin Plus is a subsidiary of Bell Canada, one of the largest telecommunications providers in Canada. While it operates under the Virgin brand, its services are powered by Bell’s network infrastructure. This means Virgin Plus customers get the same extensive coverage as Bell users but often at a lower cost.

Is Virgin Plus Owned by Bell?

Yes, Virgin Plus is fully owned by Bell Canada, and it uses Bell’s mobile and internet networks to provide its services. However, it maintains its distinct branding and pricing structure to cater to budget-conscious consumers.

Is Virgin Plus Internet Good?

Virgin Plus offers high-speed internet services with unlimited data options, making it a competitive choice for home internet. Some benefits include:

• Affordable Plans: Virgin Plus internet is often cheaper than Bell’s main plans.
• Reliable Performance: Since it operates on Bell’s network, the connection quality is stable and high-speed.
• Unlimited Data Options: Many plans come with unlimited internet usage.

However, fiber-optic internet availability is limited depending on the location.

Is Virgin Plus Good?

Virgin Plus is a solid choice for those looking for budget-friendly mobile and internet services. Here are some pros and cons:

Pros:

• Affordable Pricing: Often cheaper than Bell or Rogers.
• Great Network Coverage: Uses Bell’s extensive infrastructure.
• No Long-Term Contracts: Many services allow for month-to-month billing.
• Good Customer Service: Friendly and accessible support options.

Cons:

• Limited Premium Features: Some advanced services available on Bell are not offered on Virgin Plus.
• Fiber Availability Varies: While it has high-speed internet, full fiber access is not available everywhere.

Is Virgin Plus Internet Fibre Optic?

Virgin Plus offers fiber-powered internet but does not provide full fiber-to-the-home (FTTH) service in most areas. Instead, it often uses Fibre-to-the-Node (FTTN) technology, meaning fiber reaches a nearby hub, and the final connection to the home is made via copper wiring.

Does Virgin Plus Have 5G?

Virgin Plus does not provide 5G mobile plans.

Who Owns Virgin Plus in Canada?

Virgin Plus is owned by Bell Canada Enterprises (BCE), the same parent company that owns Bell Mobility, Bell Internet, and other subsidiaries.

Is Bell the Same as Virgin Plus?

While Bell and Virgin Plus share the same network, they are operated as separate brands. Virgin Plus is a more affordable option compared to Bell, targeting budget-conscious users who want reliable service without premium pricing.

How is Virgin Plus Network in Canada?

Virgin Plus operates on Bell’s 4G LTE network, ensuring excellent coverage across Canada. Customers can expect:

• Wide Coverage: Since it runs on Bell’s network, it reaches urban and rural areas.
• Fast Data Speeds: Depending on the location, speeds can range from 150 Mbps to over 1 Gbps.
• Reliable Connectivity: Few dropped calls or interruptions due to Bell’s strong network infrastructure.

Is Virgin Plus Down?

If you suspect Virgin Plus is down, here’s how to check:

1. Visit the Virgin Plus Outage Page: Virgin Plus Service Status.
2. Use Downdetector: Websites like Downdetector show real-time outage reports.
3. Restart Your Device: Sometimes, connectivity issues are local.
4. Contact Support: If the issue persists, call 1-888-999-2321.

How to Contact Virgin Plus

There are several ways to reach Virgin Plus customer service:

• Phone Support: Call 1-888-999-2321 for assistance.
• Live Chat: Available on their official website.
• Social Media: Send a message via Twitter (@VirginPlus) or Facebook (@VirginPlusCA).
• Visit a Store: Find a local Virgin Plus retail store for in-person support.
• Email Support: Contact via their website’s support page.

Whether you need mobile, internet, or TV services, Virgin Plus offers flexible plans backed by Bell’s infrastructure. If you’re considering switching, be sure to check the latest promotions and network availability in your area.