Virgin Plus
Virgin Plus : Top Phone Plans & Phones Canada
Virgin Plus offers a total of 10 plans with an average cost of $38.80. These include 10 postpaid mobile plans, starting at $19.00, which provide 100 minutes of talk time and no data. As of now, Virgin Plus does not provide any prepaid mobile plans. For those requiring larger data packages, Virgin Plus provides options like the Virgin Plus – 100GB data, Unlimited talk & text – QC, featuring 110 GB of data for $60.00
- No Contract
- Postpaid
- Unlimited Messages
Unlimited calling to US, Bangladesh, China, Hong Kong, India, Mexico, and United Kingdom
- No Contract
- Postpaid
- Unlimited Messages
Unlimited calling to US, Bangladesh, China, Hong Kong, India, Mexico, and United Kingdom
- No Contract
- Postpaid
- Unlimited Messages
Unlimited calling to US, Bangladesh, China, Hong Kong, India, Mexico, and United Kingdom
- No Contract
- Postpaid
- Unlimited Messages
Unlimited calling to US, Bangladesh, China, Hong Kong, India, Mexico, and United Kingdom
- No Contract
- Postpaid
- Unlimited Messages
Unlimited calling to US, Bangladesh, China, Hong Kong, India, Mexico, and United Kingdom
- No Contract
- Postpaid
- Unlimited Messages
Best Virgin Plus Cell Phone plans
Coverage Area
Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Ontario, Prince Edward Island, Quebec, Saskatchewan, Yukon
Bell
Virgin Plus Summary | ||
|---|---|---|
Cheapest Virgin Plus BYOP Plan | 0.25 GB, 100 mins, Unlimited msgs | $19 View Offer |
Cheapest Unlimited Virgin Plus Plan | Unlimited Talk & msgs | $25 View Offer |
Cheapest Postpaid Virgin Plus Plan | 0.25 GB, 100 mins, Unlimited msgs | $19 View Offer |
Virgin Plus Phone Deals Canada: Best Discounts & Plans
- Get Ahlo for just $1/mo with 0% APR over 24 months. Plans starting at $44/mo.
- Get the Google Pixel 9a for just $10/month, $0 down, 0% APR.
- Get iPhone 16e for $0 down, 0% APR
What We Like About Virgin Plus Plans in Canada
Virgin Plus has a customer-friendly approach, competitive pricing, and innovative services. The company often prioritizes customer satisfaction, offers flexible plans and rewards programs, and provides unique features such as data rollover and unlimited music streaming. It is an attractive choice for consumers seeking value and convenience in mobile and internet services.
Pros & Cons of Virgin Plus Plans
- Affordable Plans
- No Lock-in Contracts
- Wide Selection of Phones
- Parent (Bell) Company Support
- Member-exclusive benefits and rewards programs
- Unlimited Data Plans
- Decent customer service and support through various channels
- Limited Plan Customization
- Data Throttling
- Limited Retail Presence
- Limited International Roaming Options
Virgin Plus: Everything You Need to Know
Virgin Plus is a Canadian telecommunications provider that offers mobile, internet, and TV services. Formerly known as Virgin Mobile Canada, the company was rebranded as Virgin Plus in 2021 to reflect its expansion into home internet and entertainment services. Virgin Plus positions itself as an affordable and flexible alternative to major carriers while providing competitive mobile and internet services across Canada.Virgin Plus Customer Service
Virgin Plus is known for its friendly and customer-focused service. They offer multiple ways to reach their support team:- Phone Support: Call 1-888-999-2321 for assistance.
- Live Chat: Available on the Virgin Plus website.
- Social Media: Reach out via Twitter (@VirginPlus) and Facebook (@VirginPlusCA).
- Virgin Plus App: Manage your account, check data usage, and contact support through the Virgin Plus mobile app.
- In-Store Support: Visit a Virgin Plus store for in-person assistance.
Virgin Plus Address and Contact Info
Head Office: Virgin Plus, 5099 Creekbank Rd, Mississauga, ON L4W 5N2, Canada Customer Support: 1-888-999-2321 Website: www.virginplus.caWho Owns Virgin Plus?
Virgin Plus is a subsidiary of Bell Canada, one of the largest telecommunications providers in Canada. While it operates under the Virgin brand, its services are powered by Bell’s network infrastructure. This means Virgin Plus customers get the same extensive coverage as Bell users but often at a lower cost.Is Virgin Plus Owned by Bell?
Yes, Virgin Plus is fully owned by Bell Canada, and it uses Bell’s mobile and internet networks to provide its services. However, it maintains its distinct branding and pricing structure to cater to budget-conscious consumers.Is Virgin Plus Internet Good?
Virgin Plus offers high-speed internet services with unlimited data options, making it a competitive choice for home internet. Some benefits include:- Affordable Plans: Virgin Plus internet is often cheaper than Bell’s main plans.
- Reliable Performance: Since it operates on Bell’s network, the connection quality is stable and high-speed.
- Unlimited Data Options: Many plans come with unlimited internet usage.
Is Virgin Plus Good?
Virgin Plus is a solid choice for those looking for budget-friendly mobile and internet services. Here are some pros and cons:Pros:
- Affordable Pricing: Often cheaper than Bell or Rogers.
- Great Network Coverage: Uses Bell’s extensive infrastructure.
- No Long-Term Contracts: Many services allow for month-to-month billing.
- Good Customer Service: Friendly and accessible support options.
Cons:
- Limited Premium Features: Some advanced services available on Bell are not offered on Virgin Plus.
- Fiber Availability Varies: While it has high-speed internet, full fiber access is not available everywhere.
Is Virgin Plus Internet Fibre Optic?
Virgin Plus offers fiber-powered internet but does not provide full fiber-to-the-home (FTTH) service in most areas. Instead, it often uses Fibre-to-the-Node (FTTN) technology, meaning fiber reaches a nearby hub, and the final connection to the home is made via copper wiring.Does Virgin Plus Have 5G?
Virgin Plus does not provide 5G mobile plans.Who Owns Virgin Plus in Canada?
Virgin Plus is owned by Bell Canada Enterprises (BCE), the same parent company that owns Bell Mobility, Bell Internet, and other subsidiaries.Is Bell the Same as Virgin Plus?
While Bell and Virgin Plus share the same network, they are operated as separate brands. Virgin Plus is a more affordable option compared to Bell, targeting budget-conscious users who want reliable service without premium pricing.How is Virgin Plus Network in Canada?
Virgin Plus operates on Bell’s 4G LTE network, ensuring excellent coverage across Canada. Customers can expect:- Wide Coverage: Since it runs on Bell’s network, it reaches urban and rural areas.
- Fast Data Speeds: Depending on the location, speeds can range from 150 Mbps to over 1 Gbps.
- Reliable Connectivity: Few dropped calls or interruptions due to Bell’s strong network infrastructure.
Is Virgin Plus Down?
If you suspect Virgin Plus is down, here’s how to check:- Visit the Virgin Plus Outage Page: Virgin Plus Service Status.
- Use Downdetector: Websites like Downdetector show real-time outage reports.
- Restart Your Device: Sometimes, connectivity issues are local.
- Contact Support: If the issue persists, call 1-888-999-2321.
How to Contact Virgin Plus
There are several ways to reach Virgin Plus customer service:- Phone Support: Call 1-888-999-2321 for assistance.
- Live Chat: Available on their official website.
- Social Media: Send a message via Twitter (@VirginPlus) or Facebook (@VirginPlusCA).
- Visit a Store: Find a local Virgin Plus retail store for in-person support.
- Email Support: Contact via their website’s support page.
FAQ
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How can I check my data usage with Virgin Plus?
You can easily monitor your data usage through the Virgin Plus app or by logging into your account on their website.
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Does Virgin Plus offer international roaming services?
Yes, Virgin Plus provides international roaming options. Check their website for specific details and rates.
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Can I bring my own device when joining Virgin Plus?
Yes, Virgin Plus supports bringing your own device. Ensure that your device is compatible with their network.
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What is Virgin Plus's cancellation policy for plans?
Cancellation policies vary. Refer to the terms and conditions of your specific plan or contact customer service for details.
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Are there any additional fees or hidden charges with Virgin Plus plans?
Virgin Plus is transparent about its billing. Check the terms of your plan for any additional fees.
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What is the coverage area for Virgin Plus in Canada?
Virgin Plus offers extensive coverage across Canada by leveraging Bell's robust network infrastructure. This ensures strong signal strength and reliable connectivity in major urban centers such as Toronto, Vancouver, Montreal, Calgary, and Ottawa, as well as in suburban and rural regions. The nationwide coverage makes Virgin Plus an ideal choice for customers who travel frequently within Canada.
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How reliable is Virgin Plus’s service?
Virgin Plus provides highly reliable service by utilizing advanced LTE technologies. This ensures fast and stable data connections, minimizing dropped calls and maintaining consistent performance during peak usage times and emergencies. The network is built with redundancy and resilience, allowing it to maintain service even during unexpected events or natural disasters.
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How does Virgin Plus handle customer support?
Virgin Plus offers multiple channels for customer support, including phone support, online chat, and email. The company also has a comprehensive online support center with FAQs, troubleshooting guides, and instructional videos. Additionally, customers can reach out for assistance through social media platforms like Twitter and Facebook, ensuring timely and responsive support.
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Can I bring my own device to Virgin Plus?
Yes, Virgin Plus offers a Bring Your Own Device (BYOD) option, allowing customers to use their existing phones and save on costs. Your phone must be unlocked and compatible with Virgin Plus’s network frequencies. This flexibility helps customers save money and easily switch to Virgin Plus's services.
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Does Virgin Plus offer any rewards or additional perks?
Yes, Virgin Plus offers a rewards program where customers can earn points for activities like timely bill payments and referrals. These points can be redeemed for discounts on monthly plans, additional data, or other rewards. Virgin Plus also provides flexible plan options, allowing customers to switch plans without penalty, and participates in initiatives to support customers in need.
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Does Virgin Plus offer 5G mobile plans?
Virgin Plus is no longer accepting new customers for 5G plans.
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Does Virgin Plus provide prepaid mobile plans?
Virgin Plus no longer offers prepaid mobile plans.
Virgin Plus Customer Reviews
Worst Customer Service EVER
I wanted to buy a phone and had a plan to change my mobile service provider to Virgin. I did all of this online.
I received an email telling me to call 1-800-509-9904 because they had to verify things with me. I did it. The person told me everything was okay but transferred me to customer service. Customer service said everything was okay and, while laughing, transferred me to another person and said they were on the line. They weren’t. I had to wait, and then the person didn’t even understand why it had been transferred to them but assured me everything was okay and that I should completely ignore the email I received, which is ridiculous.
So the following day, I called back 1-800-509-9904. They asked me a ton of questions to verify my identity, which I answered, and the person said my order would be processed and accepted because, well, I am indeed me.
Two days go by. I call back 1-800-509-9904. I am told the order has been cancelled. I repeat everything I had explained before, but they tell me I’m a fraudster. He says it was another internal team that cancelled my order, different from the team the person I had spoken to two days earlier was in. I never received any email about any of that though, and since I had been told everything was okay and processed, good thing I checked! Stellar job of internal and external communication for a… communication company…
Speaking of which, soon afterward, I receive an email telling me the order was cancelled (what a coincidence, definitely not because they completely forgot to do it, right!) in English even though my first language is French and all previous contact was in French.
Then, the icing on the cake. I receive an email soon after, in French, telling me all of this was just a mistake and to please call back to start again from the beginning.
How incredibly bold to waste one week of my time with contradictions upon contradictions, call me a fraudster, not let me know what’s happening with my order, get my language wrong, and finally have the BALLS to contact me AGAIN to ask me to still give you a chance?!?
This is, by far, the WORST customer service I have ever seen. You didn’t have me as a recurring customer and that’s how I’m treated—I can’t imagine how terrible you guys are once you’ve secured people’s money! I wouldn’t wish my worst enemy to have a plan or order anything from Virgin Plus.
CUSTOMER SERVICE IS FRUSTRATING
GETTING CUSTOMER SERVICE IS FRUSTRATING.
LONG WAITS, THEN THE PERSON ANSWERING DOES NOT SPEAK CLEARLY, AND RESULTS PROMISED DO NOT MATERIALIZE.
Could not get wifi
Always happy with service , but when bell bought out shaw I could not get wifi in restaurants and other places that were previously supported by shaw
Adequate for service
Adequate for service. Never provided A notice of contract expiry. Much too spammy with emails and text notifications.
