Ice Wireless

About Ice Wireless

Ice Wireless is a Canadian telecommunications company dedicated to serving some of the country’s most remote and underserved regions. Founded in 2005 and headquartered in Toronto, Ice Wireless delivers 3G and 4G LTE mobile services across the Yukon, Northwest Territories, Nunavut, and parts of Northern Quebec. The company was created with one mission in mind: ensuring that people in Canada’s North have access to the same modern mobile technologies as those in the South.

Ice Wireless operates under the Iristel group of companies. Iristel is one of Canada’s largest independent telecom providers, offering both VoIP and mobile services nationwide. Together, Ice Wireless and Iristel deliver complete telecom solutions for individuals, businesses, and public sector clients across northern Canada.

Coverage Area and Network

The strength of Ice Wireless lies in its focus on regions where the Big Three carriers—Bell, Rogers, and Telus—have limited or no service. The carrier has invested in LTE infrastructure in key northern communities including Whitehorse, Yellowknife, and Iqaluit, along with other smaller population centres.

Its LTE network provides reliable speeds for browsing, social media, video streaming, and VoLTE (Voice over LTE) calls. In rural or remote zones, the service may fall back to 3G, but it remains stable and functional for calls and messaging.

Ice Wireless Mobile Plans

Ice Wireless offers a range of prepaid, no-contract mobile plans designed for flexibility and affordability. Plans include options for unlimited local calling, nationwide long-distance, and generous data allotments. Customers can choose between basic talk-and-text packages or higher-tier plans with several gigabytes of LTE data. Roaming in southern Canada is supported through partnerships with Iristel and other carriers.

Popular plan features include:

• No activation fees or hidden charges
• Unlimited Canada-wide calling on most plans
• Affordable rates for heavy data users

All plans are prepaid, giving customers full control without contracts or credit checks.

Bring Your Own Device (BYOD) and Phones

Ice Wireless supports BYOD, allowing customers to use unlocked GSM-compatible smartphones on its network. This helps keep costs low while providing flexibility. For those who need a new device, Ice Wireless also sells a limited selection of new and refurbished phones, including affordable Android models and select iPhones, through its website and retail partners.

Roaming and Long-Distance

Through agreements with Iristel and partner networks, Ice Wireless provides Canada-wide roaming so customers remain connected outside northern service areas. Roaming within the Ice/Iristel footprint is generally included, while southern and international roaming may require add-ons or pay-as-you-go rates. International long-distance calling is available with competitive pricing, an important feature for northern communities with global family ties.

Data Performance

Ice Wireless LTE speeds are strong enough for streaming, video calls, and everyday browsing. However, due to the challenges of remote infrastructure, speeds can vary by region and may slow during peak periods. The company continues to invest in network upgrades to improve speed and reliability across its northern footprint.

Customer Service and Community Support

Customer support is one of Ice Wireless’s strengths. Assistance is available in English and French, with culturally sensitive service provided in certain Indigenous communities. Support is accessible via toll-free number, email, and sometimes through local representatives in regional offices.

Beyond telecom services, Ice Wireless contributes to northern community life by partnering with schools, organizations, and local initiatives to support digital inclusion and education. These efforts underline the company’s commitment to bridging Canada’s digital divide.

Retail and Activation

Ice Wireless SIM cards and top-up vouchers are available online and through select northern retailers. Some community stores also act as activation points, helping customers set up new accounts in person. For areas without retail presence, Ice Wireless provides online SIM activation and plan setup through its website.

Business Services

In partnership with Iristel, Ice Wireless delivers secure and scalable telecom solutions for businesses and government agencies. Services include corporate mobile plans, VoIP phone systems, and SIP trunking. With reliable infrastructure and regional expertise, Ice Wireless is a trusted provider for organizations operating in Canada’s North.

Environmental and Cultural Commitments

Operating in sensitive northern ecosystems, Ice Wireless takes steps to minimize environmental impact when deploying new infrastructure. The company also consults with Indigenous communities to align projects with cultural values and local priorities.

Future Expansion

Ice Wireless is actively working to expand LTE coverage and is preparing for the introduction of 5G in select northern centres. Ongoing projects include building new towers, upgrading backhaul capacity, and adding service to more rural and Indigenous communities to ensure broader, faster connectivity.

Conclusion

Ice Wireless plays a vital role in Canada’s telecom landscape by connecting communities that national carriers often overlook. With prepaid plans, affordable rates, and strong community engagement, it provides reliable connectivity to residents and businesses across the North. For anyone living in or travelling to Canada’s territories, Ice Wireless offers dependable service backed by a mission to make modern communication accessible to all.