$10.00/mo
Talk & Text
N/A
Data
5 GB
FEATURES & ADDONS
Home » Cell Phone » Freedom Mobile
 
															Postpaid Plan
 
					$10.00/mo
Talk & Text
N/A
Data
5 GB
FEATURES & ADDONS
Approx. $240 for 2 years
Postpaid Plan
 
					$15.00/mo
Talk & Text
N/A
Data
5 GB
FEATURES & ADDONS
Approx. $360 for 2 years
Prepaid Plan
 
					Regular: $34/mo
$29.00/mo
Talk & Text
Unlimited
Data
5 GB
FEATURES & ADDONS
Approx. $696 for 2 years
Regular: $39/mo
$34.00/mo
Talk & Text
Unlimited
Data
10 GB
FEATURES & ADDONS
Approx. $816 for 2 years
Regular: $44/mo
$39.00/mo
Talk & Text
Unlimited
Data
60 GB
FEATURES & ADDONS
Approx. $936 for 2 years
Regular: $54/mo
$49.00/mo
Talk & Text
Unlimited
Data
80 GB
FEATURES & ADDONS
Approx. $1,176 for 2 years
Regular: $64/mo
$59.00/mo
Talk & Text
Unlimited
Data
100 GB
FEATURES & ADDONS
Approx. $1,416 for 2 years
Regular: $74/mo
$69.00/mo
Talk & Text
Unlimited
Data
200 GB
FEATURES & ADDONS
Approx. $1,656 for 2 years
Regular: $84/mo
$79.00/mo
Talk & Text
Unlimited
Data
250 GB
FEATURES & ADDONS
Approx. $1,896 for 2 years
Prepaid Plan
 
					$99.00/mo
Talk & Text
Unlimited
Data
N/A
FEATURES & ADDONS
Approx. $2,376 for 2 years
Prepaid Plan
 
					$129.00/mo
Talk & Text
Unlimited
Data
20 GB
FEATURES & ADDONS
Approx. $3,096 for 2 years
Prepaid Plan
 
					$159.00/mo
Talk & Text
Unlimited
Data
40 GB
FEATURES & ADDONS
Approx. $3,816 for 2 years
For over a decade, Freedom Mobile has been the indispensable disruptive force in the Canadian wireless market. It carved out its identity by challenging the status quo, offering Canadians what they craved most: massive amounts of data at prices the incumbents wouldn’t touch. Now, in a new era under the ownership of telecom powerhouse Videotron, Freedom Mobile is not just a disruptor; it’s a formidable national competitor. With billions of dollars in new investment flowing into its network, an accelerated 5G rollout, and a renewed commitment to value, Freedom is reshaping the conversation around mobile affordability and performance. This guide offers a comprehensive analysis of the new Freedom Mobile, from its transformed network to its signature plans and unique device programs, providing the insight you need to see if this is the carrier that will finally set you free.
Freedom Mobile has undergone a major transformation in recent years. Once owned by Shaw Communications, the carrier became a key part of the Rogers-Shaw merger debate in 2023. To preserve competition in Canada’s telecom industry, the government required Shaw to sell Freedom Mobile, and it was acquired by Quebecor, the parent company of Videotron. This move reshaped the wireless market and positioned Freedom as Canada’s true fourth national carrier.
The acquisition brought a wave of improvements for customers, including significant financial investment, experienced network integration, and a renewed focus on affordable, data-rich plans. Today, Freedom continues to stand out for offering some of the most competitive data packages in the country, while steadily upgrading its network to rival the Big Three.
Freedom Mobile’s service is built on a two-zone network model, which is central to its value-driven approach. Understanding these zones is key to deciding if Freedom fits your lifestyle.
This is where Freedom delivers the most value. Within its core network areas—including the Greater Toronto Area, Ottawa, Calgary, Edmonton, Vancouver, and surrounding urban regions—customers enjoy large data buckets, high-speed 5G or LTE, and seamless connectivity. For those who live and work in these urban centres, most usage happens entirely within the Freedom Network.
When travelling outside of Freedom’s core footprint, customers switch to a Nationwide partner network. This includes Videotron’s network in Quebec and roaming agreements with Rogers, Bell, and Telus across the rest of Canada. Plans include a smaller data allotment for use in these Nationwide zones, while calls and texts typically remain unlimited. This setup is perfect for urban-based users, though frequent rural travellers may find the Nationwide caps restrictive.
Freedom Mobile has always focused on offering more data for less money. That philosophy continues to define its plan lineup today:
Freedom offers a wide range of smartphones from Apple, Samsung, Google, and other major brands. Customers can finance devices with 0% interest over 24 months, with clear separation of device and service costs on their bills.
Freedom’s TradeUp program lowers monthly device payments by deferring part of the phone’s cost until the end of your term. At that point, you can either return the device in good condition to clear the balance or pay the remainder to keep it. This makes premium phones more affordable and encourages easy upgrades every two years.
The main trade-off is clear: Freedom offers far more data for a lower price, while Rogers, Bell, and Telus provide seamless national coverage without zone distinctions. If you primarily live in a city, Freedom’s value is hard to beat. If you spend significant time in rural areas, a Big Three carrier may suit you better.
Compared to flanker brands, Freedom typically provides much larger data buckets at similar or lower prices. The flankers counter with consistent nationwide service and perks like rollover data or lifestyle rewards. The choice depends on whether you prioritize more data at home (Freedom) or uniform service everywhere (flankers).
Freedom Mobile has evolved from an underdog to a serious national competitor. Backed by Videotron, it now combines massive data value with a steadily improving 5G network. While it may not suit rural-heavy users, for urban Canadians who demand lots of data at affordable prices, Freedom is no longer just an alternative—it’s one of the smartest choices on the market.
Customer Service Phone Number:
Dial 611 from your Freedom Mobile phone (free of charge)
1-877-946-3184 (available from any phone within Canada)
Operating Hours:
Monday to Saturday: 8 AM to 10 PM (local time)
Sunday: 9 AM to 9 PM (local time)
Tech Support (24/7):
Use the My Account portal or Freedom Mobile app for 24/7 access to self-serve features
Online Chat Support:
Visit www.freedommobile.ca
Click on the Live Chat icon in the bottom right corner
Email Support:
Freedom Mobile does not officially list a direct customer service email. For escalations, use the contact form available on their website.
Mailing Address:
Freedom Mobile Inc.
207 Queen’s Quay West, Suite 710
Toronto, Ontario M5J 1A7
Social Media Support:
Twitter: @FreedomMobile
Facebook: Freedom Mobile