Freedom Mobile

Freedom Mobile is one of Canada’s most affordable wireless providers, offering a variety of prepaid and postpaid plans designed for value-conscious users. With growing 5G coverage and competitive pricing, Freedom Mobile is an ideal choice for those looking to save on talk, text, and data. Whether you need a plan with unlimited Canada-wide calling or a budget-friendly option with generous data, Freedom Mobile provides flexible solutions to meet your needs without breaking the bank.

Freedom Mobile Cell Phone Plans

$10.00/mo

No Contract

Talk & Text

N/A

Data

5 GB

FEATURES & ADDONS

$15.00/mo

24 Months

Talk & Text

N/A

Data

5 GB

FEATURES & ADDONS

Regular: $34/mo

$29.00/mo

No Contract

Talk & Text

Unlimited

Data

5 GB

FEATURES & ADDONS

    • $5 Digital Discount

Regular: $39/mo

$34.00/mo

No Contract

Talk & Text

Unlimited

Data

10 GB

FEATURES & ADDONS

    • $5 Digital Discount
    • 1GB one time Roam Beyond data

Regular: $44/mo

$39.00/mo

No Contract

Talk & Text

Unlimited

Data

60 GB

FEATURES & ADDONS

    • $5 Digital Discount
    • One-time 5GB Roam Beyond data

Regular: $54/mo

$49.00/mo

3 Months

Talk & Text

Unlimited

Data

80 GB

FEATURES & ADDONS

    • $5 Digital Discount
    • 15GB Roam Beyond data and unlimited talk & text to use in 100+ international destinations

Regular: $64/mo

$59.00/mo

3 Months

Talk & Text

Unlimited

Data

100 GB

FEATURES & ADDONS

    • $5 Digital Discount
    • 25GB Roam Beyond data and unlimited talk & text to use in 100+ international destinations:Tablet & Watch plans included
    • Tablet & Watch plans included

Regular: $74/mo

$69.00/mo

3 Months

Talk & Text

Unlimited

Data

200 GB

FEATURES & ADDONS

    • $5 Digital Discount
    • 30GB Roam Beyond data and unlimited talk & text to use in 100+ international destinations:Tablet & Watch plans included
    • Tablet & Watch plans included

Regular: $84/mo

$79.00/mo

3 Months

Talk & Text

Unlimited

Data

250 GB

FEATURES & ADDONS

    • $5 Digital Discount
    • 35GB Roam Beyond data and unlimited talk & text to use in 100+ international destinations:Tablet & Watch plans included
    • Tablet & Watch plans included

$99.00/mo

No Contract

Talk & Text

Unlimited

Data

N/A

FEATURES & ADDONS

$129.00/mo

No Contract

Talk & Text

Unlimited

Data

20 GB

FEATURES & ADDONS

$159.00/mo

No Contract

Talk & Text

Unlimited

Data

40 GB

FEATURES & ADDONS

Freedom Mobile Coverage

Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Ontario, Prince Edward Island, Quebec, Saskatchewan, Yukon

About Freedom Mobile Mobile

For over a decade, Freedom Mobile has been the indispensable disruptive force in the Canadian wireless market. It carved out its identity by challenging the status quo, offering Canadians what they craved most: massive amounts of data at prices the incumbents wouldn’t touch. Now, in a new era under the ownership of telecom powerhouse Videotron, Freedom Mobile is not just a disruptor; it’s a formidable national competitor. With billions of dollars in new investment flowing into its network, an accelerated 5G rollout, and a renewed commitment to value, Freedom is reshaping the conversation around mobile affordability and performance. This guide offers a comprehensive analysis of the new Freedom Mobile, from its transformed network to its signature plans and unique device programs, providing the insight you need to see if this is the carrier that will finally set you free.

Freedom Mobile Mobile Pros & Cons

  1. Affordable Plans: Freedom Mobile offers some of the most budget-friendly plans in Canada, making it an excellent choice for cost-conscious consumers.
  2. 5G and 5G+ Access: All monthly plans include access to Freedom’s growing 5G and 5G+ networks, providing faster data speeds in urban areas.
  3. Nationwide Roaming: Freedom’s plans now include seamless roaming across Canada without additional charges, ensuring connectivity even outside their primary network areas.
  4. Flexible Device Options: Customers can bring their own device or choose from a range of smartphones with financing options like MyTab.
  5. International Roaming: Select plans offer roaming in the U.S. and Mexico, and affordable international roaming options are available for over 100 destinations.
  1. Limited Coverage in Rural Areas: While coverage is strong in major cities, rural and remote areas may experience weaker signals or rely on partner networks with reduced speeds.
  2. Customer Service Challenges: Some users report subpar customer service experiences, including difficulties with support responsiveness and issue resolution.
  3. Network Reliability: In certain regions, users have experienced inconsistent network performance, including dropped calls and slow data speeds.
  4. Limited 5G Availability: Although expanding, Freedom’s 5G network is currently concentrated in select urban areas, limiting access for some users.

Freedom Mobile In-Depth: Canada’s Wireless Disruptor, Reimagined

Freedom Mobile has undergone a major transformation in recent years. Once owned by Shaw Communications, the carrier became a key part of the Rogers-Shaw merger debate in 2023. To preserve competition in Canada’s telecom industry, the government required Shaw to sell Freedom Mobile, and it was acquired by Quebecor, the parent company of Videotron. This move reshaped the wireless market and positioned Freedom as Canada’s true fourth national carrier.

The acquisition brought a wave of improvements for customers, including significant financial investment, experienced network integration, and a renewed focus on affordable, data-rich plans. Today, Freedom continues to stand out for offering some of the most competitive data packages in the country, while steadily upgrading its network to rival the Big Three.

Network Deep Dive: The Freedom and Nationwide Zones

Freedom Mobile’s service is built on a two-zone network model, which is central to its value-driven approach. Understanding these zones is key to deciding if Freedom fits your lifestyle.

The Freedom Network (Home Zone)

This is where Freedom delivers the most value. Within its core network areas—including the Greater Toronto Area, Ottawa, Calgary, Edmonton, Vancouver, and surrounding urban regions—customers enjoy large data buckets, high-speed 5G or LTE, and seamless connectivity. For those who live and work in these urban centres, most usage happens entirely within the Freedom Network.

The Nationwide Network

When travelling outside of Freedom’s core footprint, customers switch to a Nationwide partner network. This includes Videotron’s network in Quebec and roaming agreements with Rogers, Bell, and Telus across the rest of Canada. Plans include a smaller data allotment for use in these Nationwide zones, while calls and texts typically remain unlimited. This setup is perfect for urban-based users, though frequent rural travellers may find the Nationwide caps restrictive.

Plans and Pricing: The “Big Gig” Advantage

Freedom Mobile has always focused on offering more data for less money. That philosophy continues to define its plan lineup today:

  • Large Data Buckets: Freedom consistently provides bigger data packages at lower prices than the Big Three or their flanker brands.
  • 5G Speeds: Most plans now include 5G access at no additional cost, ensuring fast streaming, gaming, and browsing within Freedom’s network.
  • Unlimited Data with No Overage Fees: After using up your high-speed allotment, data speeds are reduced rather than cut off, so you’re never left disconnected.
  • Affordable Roaming: Freedom offers competitive roaming options for the U.S. and international destinations, making it attractive for cross-border travellers.

Devices and Financing

Freedom offers a wide range of smartphones from Apple, Samsung, Google, and other major brands. Customers can finance devices with 0% interest over 24 months, with clear separation of device and service costs on their bills.

The TradeUp Program

Freedom’s TradeUp program lowers monthly device payments by deferring part of the phone’s cost until the end of your term. At that point, you can either return the device in good condition to clear the balance or pay the remainder to keep it. This makes premium phones more affordable and encourages easy upgrades every two years.

Freedom Mobile vs. The Competition

Freedom vs. The Big Three

The main trade-off is clear: Freedom offers far more data for a lower price, while Rogers, Bell, and Telus provide seamless national coverage without zone distinctions. If you primarily live in a city, Freedom’s value is hard to beat. If you spend significant time in rural areas, a Big Three carrier may suit you better.

Freedom vs. Flanker Brands (Fido, Koodo, Virgin Plus)

Compared to flanker brands, Freedom typically provides much larger data buckets at similar or lower prices. The flankers counter with consistent nationwide service and perks like rollover data or lifestyle rewards. The choice depends on whether you prioritize more data at home (Freedom) or uniform service everywhere (flankers).

Is Freedom Mobile Right for You?

Freedom is a great fit if:

  • You are a heavy data user who lives in a Freedom Network zone like Toronto, Vancouver, or Calgary.
  • You want the latest flagship phone at a lower monthly cost through the TradeUp program.
  • You want to support a strong fourth national carrier driving competition and lower prices.
  • You travel often to the U.S. and need affordable cross-border roaming.

You may want to look elsewhere if:

  • You live primarily in rural areas or provinces without Freedom Network coverage.
  • Your work or lifestyle requires frequent travel outside of Freedom’s urban footprint.

The Final Verdict

Freedom Mobile has evolved from an underdog to a serious national competitor. Backed by Videotron, it now combines massive data value with a steadily improving 5G network. While it may not suit rural-heavy users, for urban Canadians who demand lots of data at affordable prices, Freedom is no longer just an alternative—it’s one of the smartest choices on the market.

Freedom Mobile Customer Servcie

Freedom Mobile – Contact and Customer Service Information

Customer Service Phone Number:

  • Dial 611 from your Freedom Mobile phone (free of charge)

  • 1-877-946-3184 (available from any phone within Canada)

Operating Hours:

  • Monday to Saturday: 8 AM to 10 PM (local time)

  • Sunday: 9 AM to 9 PM (local time)

Tech Support (24/7):

  • Use the My Account portal or Freedom Mobile app for 24/7 access to self-serve features

Online Chat Support:

Email Support:

  • Freedom Mobile does not officially list a direct customer service email. For escalations, use the contact form available on their website.

Mailing Address:
Freedom Mobile Inc.
207 Queen’s Quay West, Suite 710
Toronto, Ontario M5J 1A7

Social Media Support:

What We Like

Freedom Mobile offers flexible plans with solid features like data rollover, unlimited texting, and growing 5G access. It is a great choice for users in urban areas looking for reliable service and lower monthly bills.

Freedom Mobile Mobile FAQ's

  • What network does Freedom Mobile use?
    Freedom Mobile operates its own network in urban areas across Ontario, British Columbia, and Alberta. Outside its coverage zones, it uses partner networks (formerly Rogers, now likely moving to Videotron infrastructure) for nationwide roaming across Canada.
  • Does Freedom Mobile have 5G?
    Yes, Freedom Mobile launched its 5G network in 2023. It is available in select areas and continues to expand. To access 5G, customers need a compatible device and a 5G-ready plan.
  • Is Freedom Mobile good for coverage?
    Freedom Mobile offers strong coverage in major cities like Toronto, Vancouver, and Calgary. However, coverage may be limited in rural areas or smaller towns compared to Bell, Rogers, or Telus.
  • Can I bring my own phone to Freedom Mobile?
    Yes, you can bring your own unlocked phone to Freedom Mobile. Make sure your phone is compatible with their network bands for the best experience, especially if you want 5G access.
  • Does Freedom Mobile offer eSIM?
    Yes, Freedom Mobile supports eSIM on compatible devices. You can activate an eSIM through their customer service or by visiting a Freedom Mobile store.
  • Are Freedom Mobile plans really unlimited?
    Freedom Mobile offers unlimited plans with high-speed data caps. Once you reach your monthly high-speed limit, speeds are reduced but you can continue to use data without overage fees.
  • How do I contact Freedom Mobile customer service?
    You can contact Freedom Mobile by calling *611 from your Freedom phone, 1-877-946-3184 from any phone, or using live chat on their website. Store visits are also available for in-person support.

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