About Primus Internet
Primus is one of Canada’s most established independent telecommunications providers, founded in 1997 and headquartered in Toronto. Over the years, it has expanded to deliver internet, home phone, and business solutions nationwide. Primus Internet has become known for offering a balance of affordability, unlimited usage options, and customer-focused service. By operating as an alternative to major carriers, it appeals to customers who value straightforward billing and flexible contracts. While now owned by Distributel, Primus continues to operate as a recognized brand serving both residential and commercial users.
Primus Internet Coverage
Primus offers services across most provinces, with strong coverage in Ontario, Quebec, British Columbia, and Alberta. Its DSL network reaches many suburban and rural communities, while cable services are available in urban areas through wholesale agreements with incumbents like Rogers, Shaw, and Videotron. This model allows Primus to offer reliable connectivity without the cost of building its own infrastructure. Availability can vary depending on local networks, so customers are encouraged to confirm service using their postal code.
Connection Types
Primus provides DSL, cable, and in select regions, fibre internet. DSL is widely accessible in smaller communities and rural areas, offering consistent performance for browsing and video calls. Cable services deliver higher download speeds for households with multiple users, while fibre connections in certain neighborhoods provide the fastest, most stable option. All Primus Internet plans emphasize unlimited data, giving customers the freedom to stream, work, and game without overage concerns.
Installation and Equipment
Primus customers can choose between self-installation and professional setup, depending on the type of service and local infrastructure. DSL users often receive pre-configured modems for easy activation, while cable and fibre services may require technician visits. The company ensures customers are kept informed during the installation process, and most activations are completed within a week. This straightforward approach helps households and businesses transition smoothly from other providers.
Modems and Routers
Equipment is available for rental or purchase, with options tailored to the service type. Modems are compatible with DSL, cable, or fibre networks and typically include built-in Wi-Fi. Customers with larger households or advanced networking needs may choose to use their own routers or mesh systems, which Primus supports through configuration guidance. Rentals include maintenance and replacement coverage, providing added reliability for customers who prefer managed equipment.
Customer Experience and Comparisons
Primus Internet Reviews often highlight the provider’s affordability, unlimited usage, and strong customer support as key benefits. Customers appreciate the flexibility of month-to-month service and the absence of surprise billing practices. Some reviews note that speeds can vary depending on local infrastructure, especially in DSL zones, but overall satisfaction remains positive. Compared to Bell and Rogers, Primus delivers simpler pricing and contract-free options. Against other independent ISPs like TekSavvy and Start.ca, it stands out for its national footprint and long-standing presence in the Canadian market. For households and businesses seeking a dependable provider with straightforward service, Primus remains a competitive option across Canada.