About Vianet Internet
Vianet is a well-established regional internet service provider based in Northern Ontario, with a strong reputation for delivering reliable internet, VoIP, and hosting services. Founded in 1995 and headquartered in Sudbury, Vianet has spent decades serving both residential and business customers throughout Northern Ontario, particularly in areas underserved by larger national ISPs. Known for its commitment to community, local customer service, and investment in infrastructure, Vianet offers a range of connection types including fiber, DSL, cable, and fixed wireless internet.
Vianet’s goal is to bridge the digital divide across Northern Ontario by offering dependable internet access in remote, rural, and suburban communities. Whether customers live in small towns, larger regional centres, or completely off the grid, Vianet provides flexible internet plans without contracts, supporting its customer-first approach.
Vianet Internet Coverage Area
Vianet primarily operates across Northern Ontario, with strong coverage in cities, towns, and rural areas. It is one of the few ISPs that has dedicated resources to connect remote communities, often through fixed wireless and fiber-to-the-home (FTTH) technologies.
Major service areas include:
- Sudbury
- North Bay
- Timmins
- Sault Ste. Marie
- Thunder Bay
- Greater Sudbury Area and remote Northern Ontario towns
Vianet also services some parts of Central Ontario and continues to expand its reach through government partnerships and infrastructure investment. The provider uses a hybrid of its own fiber infrastructure, wireless towers, and leased access on third-party networks to ensure wide availability.
Installation Process
Vianet offers professional installation services for all connection types. Installation methods vary based on the selected internet service.
Fiber Installation
For FTTH customers, a technician will install fiber cabling to the premises and connect an Optical Network Terminal (ONT). The process includes mounting and configuring a modem/router and typically takes a few hours.
DSL & Cable Installation
DSL and cable services use existing telephone or coaxial wiring. Depending on the property, self-installation may be an option. However, technician visits are available to ensure signal strength and proper setup.
Wireless Installation
Fixed wireless requires a professional technician to install an outdoor antenna, often mounted on the roof or side of the building. This antenna is aligned to the nearest Vianet tower and connected to an indoor router to provide home Wi-Fi.
Modem and Router Rental
Vianet offers modem and Wi-Fi router rentals for a small monthly fee, typically under $10. These are pre-configured for plug-and-play access. Customers may also use their own compatible equipment, although technical support for third-party devices may be limited.
For larger properties or homes with complex layouts, Vianet can also provide mesh Wi-Fi systems or recommend signal-boosting solutions to ensure whole-home coverage.
Customer Support and Service
One of Vianet’s strongest points is its local customer service. Unlike many national providers, Vianet’s support is based in Ontario, and customers often speak directly with knowledgeable representatives who understand their area. Support is available by phone, email, and online chat, and the company offers helpful online guides and usage monitoring tools through its customer portal.
Technicians are locally based as well, which allows for faster response times and a better understanding of infrastructure and weather-related challenges in Northern Ontario.
Vianet Internet Reviews
Vianet reviews are generally positive, particularly among rural and Northern Ontario residents. Customers frequently praise the reliability of service, professional installations, and responsive support. The availability of unlimited data and the absence of contracts are major advantages. Fixed wireless customers appreciate having a viable alternative to satellite internet.
Vianet vs Other ISPs
Compared to national carriers like Bell or Rogers, Vianet stands out for its local focus, flexible support, and commitment to Northern Ontario communities. While larger ISPs may offer higher speeds in urban areas, Vianet delivers more personalized service and strives to bring connectivity to regions that might otherwise be ignored.
When compared to other regional ISPs like Tbaytel or Eastlink, Vianet competes well on price, service quality, and rural availability. It also maintains its own infrastructure in many areas, giving it more control over service reliability and expansion.
Conclusion: Is Vianet Internet Right for You?
Vianet is a top-tier choice for residents of Northern Ontario seeking dependable, contract-free internet service. Whether you are in a rural township, small city, or off-grid location, Vianet likely has a solution to meet your needs, from fiber and DSL to fixed wireless broadband. With unlimited data, local support, and a long-standing reputation in the region, Vianet remains a trusted name for home and business connectivity in Ontario.
