Public Mobile is a Canadian mobile virtual network operator (MVNO) owned by Telus. It offers affordable and flexible prepaid mobile plans, making it a popular choice for budget-conscious users. With a focus on self-service and online support, Public Mobile operates differently from traditional carriers.
About Public Mobile
Public Mobile was founded in 2010 and later acquired by Telus in 2013. Unlike mainstream mobile providers, Public Mobile is entirely digital, meaning customers manage their accounts online without the need for in-store visits.
Key Highlights:
- Operates on Telus’ nationwide 4G LTE network.
- Prepaid plans with no contracts or credit checks.
- Cheap plans with customizable options.
- Community-based customer support model.
Public Mobile Services
Mobile Plans
Public Mobile offers simple and cost-effective prepaid plans with different data, talk, and text options:
- Unlimited Nationwide Talk & Text: Ideal for users who need basic calling and messaging.
- Unlimited CAN-US-MEX Talk & Text: Ideal for users who frequently travel between Canada, the U.S., and Mexico or make regular calls and send texts to these countries.
- Flexible Add-ons: Buy additional data, US Roaming or Long Distance when needed.
- Contract: No Contract
- Plan Type: Prepaid
- Messages: Unlimited Messages
100 mins
Minutes
250 MB
Data
$15
- Contract: No Contract
- Plan Type: Prepaid
- Messages: Unlimited Messages
Unlimited
Minutes
500 MB
Data
$19
- Contract: No Contract
- Plan Type: Prepaid
- Messages: Unlimited Messages
Unlimited
Minutes
1 GB
Data
$20
Bring Your Own Device (BYOD)
Public Mobile operates on a BYOD model, allowing customers to use unlocked phones with their SIM cards.
Rewards Program
Public Mobile offers a unique rewards program where customers can earn public points:
- Refer-a-Friend
- Participating in community forums.
- Pay for your subscription or additional add-ons
- Anniversary Points
Public Mobile Customer Service: How to Connect
Since Public Mobile operates as a self-service brand, it does not offer traditional customer support via phone or live chat. Instead, customers can get assistance through the following methods:
1. Community Forums
Public Mobile has an active community forum where users help each other and Public Mobile Moderators step in when necessary. Visit: Public Mobile Community2. Ticket System
Customers can submit a support ticket to reach a Public Mobile Moderator: Visit: Submit a Ticket3. Help Articles & FAQ
Public Mobile has an extensive knowledge base with step-by-step guides. Visit: Help Centre4. Social Media
Public Mobile is available on social media platforms for updates and general inquiries.- Twitter: @PublicMobile
- Facebook: Public Mobile Canada
Public Mobile is a great choice for those seeking an affordable and flexible mobile service with no contracts. With its unique self-service model, customers have full control over their accounts while benefiting from competitive pricing and community-based support. Whether you are looking for a budget-friendly wireless plan or engaging customer rewards, Public Mobile provides a modern, digital-first experience.
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